2014
BS Secondary Education Major in Mathematics
St. Rose College Foundation Inc.
More Info About Me
I’ve been working in customer support since 2018, progressing to a Team Lead role where I also handled quality assurance. In addition, I have experience as a Social Media Manager. I'm passionate about delivering exceptional customer experiences and driving team success, and I'm currently open to new opportunities.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2024
Broadly
(Customer Support Team Lead)
- Lead a remote team of support agents, fostering open and clear communication to ensure everyone stays connected and informed.
- Create and nurture a positive team culture, building a supportive work environment where everyone feels valued and motivated.
- Set clear team goals and track performance, ensuring that key metrics are met to maintain both efficiency and high-quality service.
- Work closely with other departments, collaborating to continuously improve the customer experience and provide the best support possible.
- Hold regular team meetings and one-on-one performance reviews, offering guidance and feedback to help the team grow and succeed.
2023
-
2024
Broadly
(Social Media Manager)
- Create and schedule engaging content across social media platforms.
- Manage day-to-day interactions, responding to comments and messages.
- Track and analyze social media performance to optimize posts.
- Collaborate with internal teams to ensure brand consistency.
- Stay updated on social media trends and tools.
2018
-
2019
Broadly
(Customer Support)
- Handle customer inquiries and support requests remotely through various channels.
- Maintain a high level of professionalism and customer service.
- Participate in team meetings and training sessions via video conferencing.
- Track and report customer feedback to management.
- Assist with knowledge base updates and improvements.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.