2015
Bachelor of Science in Tourism
Mindanao State University
More Info About Me
I'm a customer service professional who has been working in the call center industry for 6 years. Just started my journey as a Virtual Assistant for several months now. Most of my experience has been with international companies.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
Smartsourcing BPO, INC
(Assistant Property Manager)
- Email support (tenant and landlord replies)
- Creating weekly reports for Arrears to be chased
- Chasing Arrears (using both our system and email)
- Invoicing
- Sending Invoices through email
- Undertaking Annual Rent Increase for the tenants
- Entering New Managements and Leases to the system
- Works closely with the Property Management
- Department doing ad-hoc tasks
2017
-
2021
JP Morgan Chase & Co
(Online Manager)
- Handles managerial calls mainly for technical issues
- Sending tickets to the back office team
- Sending statements/invoices to the clients through email
- Assist branch bankers through email
- Receive calls, not just for escalations but also take commendation calls, feedback, and comments from our clients and document them
- Assist our clients on how to use our website and our app
2015
-
2017
Convergys Davao
(Resolutions Specialist)
- Handling escalated calls
- Providing resolution to our customer’s issues
- Handles order entry
- Handles after-sales service recovery concerns such as tracking orders, damaged items, or returning of the item
- Assist newly hired agents
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.