2015
Bachelor of Science in Medical Technology
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More Info About Me
With a deep passion for customer service and a steadfast commitment to excellence, I am eager to contribute my skills and dedication to your team. Your search for a professional who excels in call handling, administrative support, and elevating customer service experiences aligns perfectly with my expertise and values.
In a fast-paced, customer-focused environment, I pride myself on not just answering calls but transforming each interaction into a meaningful experience. Over the years, I have developed a strong foundation in handling customer inquiries, managing complex administrative tasks, and providing seamless support through scheduling and email management.
Through diverse roles and challenges, I have become a reliable and adaptable resource, consistently delivering high-quality service and navigating administrative demands with precision. I approach every task with purpose, ensuring that both efficiency and empathy guide my interactions. For me, customer service is more than a job—it’s an opportunity to create positive, lasting impressions with every touchpoint.
Thank you for considering my profile. I look forward to the opportunity to contribute my passion and expertise to your organization and help drive shared success.
My Skills and Competencies
Executive Assistant
Lead Generation
Customer Service Support
General Virtual Assistant
Certificates
My Experience and Education
2020
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2021
Concentrix
(Customer Service Representative)
Affordable Care Act. Handling health insurance in the USA. Providing members with benefits they get from their insurance.
2019
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2020
Contact Solutions
(Outbound Specialist)
Wayfair Professional. We call business owners to enroll to our B2B account.
2017
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2019
Teleperformance
(Claims Analyst)
JP Morgan and Chase Co. We file claims for fraudulent transaction.
August 2021
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April 2022
Sunvalley Tek
(Customer Service Virtual Assistant)
Assisting buyers with their technical issues, order update and payment options.
June 2022
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Present
Outlet2020
(Amazon Executive Assistant (Freelance))
Provided executive-level administrative support, managing calendars, scheduling, and organizing meetings. Served as the main point of contact for internal and external communications, prioritizing emails and inquiries. Coordinated travel arrangements and assisted in preparing business correspondence, reports, and presentations. Conducted research and compiled data to support decision-making. Maintained confidentiality and professionalism in handling sensitive information. Managed customer inquiries on Amazon Seller Central and collaborated on cross-functional projects. Assisted with ad-hoc tasks and special projects as needed.
October 2022
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September 2024
Veterans Logistics Group
(Executive Assistant-Lead Generation)
Managed complex calendars, scheduling appointments, meetings, and travel with precision. Acted as a liaison between executives, departments, and external stakeholders, ensuring smooth communication and prompt responses. Coordinated logistics for meetings, events, and conferences, including venue selection and catering. Prepared and formatted reports, presentations, and documents efficiently. Maintained confidentiality and handled sensitive information with professionalism. Streamlined workflows, implementing systems to enhance productivity. Oversaw office supplies, equipment, and facilities to support a productive work environment. Assisted executives with administrative tasks, including drafting correspondence and conducting research.
My Services
Lead Generation
It plays a critical role in fueling the sales pipeline and driving business growth.
Executive Assistant
I improve executive efficiency by managing schedules, communications, meetings, and administrative tasks.
Customer Service
This helps create a seamless experience and foster customer loyalty.