2008
Bachelor of Secondary Education, Major in English
Ligao Community College
Discover the Bright Side of Your VA!
As a dedicated professional, I bring a wealth of knowledge in service delivery and a proven ability to handle multiple tasks efficiently through my strong multitasking abilities. My commitment to maintaining professional relationships is at the core of my work, as I believe that fostering these connections is key to increasing profitability and driving positive business results.
My adaptability and resilience further enhance my capabilities, allowing me to thrive in dynamic and challenging environments. I believe that by working together, we can achieve remarkable outcomes and contribute to the continued success of our organization.
I am excited about the opportunity to collaborate and bring my skills to the table. Let's work together to make a meaningful impact and reach new heights!
My Skills and Competencies
Social Media Management
Search Engine Optimization
Content Writing
Certificates
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My Experience and Education
2013
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2014
Tech Mahindra
(Customer Service Specialist)
Took payment information and other pertinent information such as addresses and phone numbers to place orders. Applied basic sales strategy to engage customers and present solutions to suit individual needs. Answered product and service questions, suggesting other offerings to attract potential customers.
2017
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2023
Uber Centre of Excellence, LLC
(Service Quality Risk & Compliance Specialist)
-Provide thorough detailed support via email and accurately document case details, analyze information, and provide recommendations to key customers from to time.
-Provide insights to members of the Leadership Team to help drive continuous improvement.
2016
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2017
SALMAT Services, Inc.
(Customer Service Specialist)
Handled customer accounts and product updates. Provide basic troubleshooting for internet connection concerns and offer service upgrades.
2015
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2016
Hinduja Global Services
(Technical Support Specialist)
Provide assistance in resolving product and service issues such as help and support with installation, customization, maintenance, and upgrading of the product.
2012
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2013
Garrett & Talon Inc.
(Customer Service Specialist)
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Search Engine Optimization
Improves the quality and quantity of website traffic to a website or a web page from search engines.