2014
Political Science
Western Mindanao State University
More Info About Me
My Name is Cjay and I am a Customer Service Expert and mixed with Sales and Retail. Worked with US accounts for a decade. Best in class service provider and a gem to most of the company that I worked with.
My Skills and Competencies
Customer Service
Appointment Setting
CRM Management
SALES
Social Media Management
Lead Generation Expert
Data Entry
Content Creator
Certificates
My Experience and Education
November 2023
-
Present
Ideal Wealth Solutions
(Telesales Team Manager)
Managing Team of Tele sales Agent in Australia
Coaching ang Listening to the calls for improvement
Also making calls and consistently hitting the target
2022
-
2023
GetVirtual / CT Family Properties
(Cold Caller/ Appointment Setter)
- Minor lead scrapping through Google Leads
- Calling leads I scrapped and checked if they are interested in selling their storage facility
- Calling realtors if they want to get a VA
2017
-
2022
Cognizant
(Team Leader)
Team Management
Quality Audit (call listening and huddle)
Call Management
Customer call handling
First Call Resolution
Retail (Order Taking with Customers)
Medical Insurance Claims
Medical Insurance Benefits
Medical Insurance Enrollment
Medical Terminology
Pharmacy Trained
2014
-
2016
Convergys Philippines
(Subject Matter Expert for Customer Service)
Supported Healthcare Insurance (Cigna)
We handled claims, benefits, eligibility, billing as well as appeals.
We assisted provider services and were doing some billing inquiries even pricing.
That experience got me excited as it is challenging for a Political Science graduate to perform that type of activity but I excelled and was a consistent TOP performer in that more than 2 years of experience.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation Expert
Support in building a pipeline of leads to meet business plans, quotas and company objectives.
Appointment Setting / Telesales
I am the best in this field as I am a salesperson by heart and soul