Hey I am CeeJay

Cebu Pacific Air
(Lead Cabin Crew - International)

With cumulative seventeen (17) years of extensive experience in public safety & security and customer service as Lead Cabin Crew International. Enthusiastic and experienced professional with a commitment to provide quality services. Expert and concern for customer comfort with ability to understand passenger requirements. Have a good sense of reasonability, highly energetic, ability to do work under pressure, a team player with self-reliance, flexible, highly motivated, reliable, initiative, and hardworking personality that can work in minimum supervision.

-Leadership responsibility for performance of service personnel while ensuring delivery of optimal care.
-Mentored, counseled and disciplined staff about teamwork, deportment, safety and level of alertness.
-Ensured that subcontracted service personnel complied with corporate standards.
-Monitoring the cabin frequently throughout the flight.
-Ensure the comfort of passengers during flight and the passenger satisfaction.
-Verifying the passenger ticket and greet them.
-Make the announcements and give demonstration on safety and emergency procedures.
-Resolving passengers query regarding flight timings, weather etc.
-Provide assistance for carryon their luggage.
-Guide passengers in boarding, deplaning and seat location.
-Checking the cabin is cleaned and everything is kept in order.
-Checking the cabin and cargo section before taking-off, enforcing safety and security regulation.
-Demonstrating the safety procedures professionally.
-Providing personalized assistance to passengers with special needs.
-Adapted quickly during medical and safety emergency situation.
-Maintaining composure and assisting passengers during emergencies.