Hi! I'm Cristina Pitogo, a registered chemical technician by profession. I have over 7 years of experience in customer service, technical support, sales, and freelancing. For the past 3 years, I've focused on quality assurance, staff supervision, planning, documentation, ISO certification, and handling customer complaints.
Additionally, I have more than 4 years of experience as a virtual assistant, supporting solar and construction companies with administrative tasks. I've also spent over a year as a legal intake specialist, managing calls, assisting clients with sign-ups, and ensuring smooth communication with attorneys.
With my diverse background, I'm ready to contribute to your company's success by utilizing my skills across various areas to achieve positive results.
University of Negros Occidental- Recoletos
As a Legal Intake Specialist for a personal injury law firm, I handle inbound and
outbound calls, reaching out to potential clients and assisting them in signing up with our firm. I
liaise between clients and attorneys, ensuring smooth communication and gathering necessary
documentation for case evaluation. Additionally, I schedule callbacks and provide administrative
support by sending emails and organizing essential paperwork for the legal team.
As a Home-based General Virtual Assistant, I provide comprehensive
support to companies in the U.S. and Canada across various industries, including solar,
construction, law firms, and real estate. From meticulous document control for ISO
certification to handling customer inquiries and managing appointments, I excel in
multitasking and delivering efficient solutions. Proficient in CRM management, cold
calling, and calendar organization, and I am dedicated to enhancing productivity and
ensuring client satisfaction.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Assisting sellers and buyers in marketing and purchasing property for the right price under the best terms