2015
Bachelor of Science in Hotel and Restaurant Management
San Sebastian College
More Info About Me
A highly talented, detail-oriented Virtual Assistant and customer service advocate with over four years of proven experience in telephone, email, and live chat customer service, including sales, technical support, and customer care. Familiar with major customer service software, and conflict resolution, and possess a positive attitude. Experienced in creating an effective, organized environment in which excellence plays a vital role to provide top-level client support. A unique skill set that provides impressive results, ensuring 100% customer satisfaction.
My Skills and Competencies
Customer Service
Phone Support
Email/Chat Support
Certificates
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My Experience and Education
2022
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2022
DTDC Australia
(Virtual Assistant Inbound Sales Representative)
• Answering potential customers' questions and sending additional information per email. Understanding customers' needs and identifying sales opportunities.
• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Team with channel partners to build a pipeline. Close sales and achieve sales targets.
• Liaise with the Operations team for dispatch, tracking updates, and transmission of orders.
2018
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2019
Ubiquity Global Services
(Customer Service Representative)
● Provide response answers to customers’ inquiries via phone, email, and chat regarding products and brands. Provide customers with idea selections and upsell products that best suit the customer's profile. Manage back-office administrative work and liaise with the logistics team for dispatch and transmission of orders.
● Conducts investigation of missing and damaged parcels by coordinating with local couriers in Australia to ensure prompt and proper resolution of customer queries.
2017
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2018
Alorica Incorporated
(Customer Service Specialist)
• Demonstrates functional skill in communicating and explaining basic account information to the customer with a focus on first-call resolution. Interpret billing cycles, processes, and prorates effectively to ensure that customers understand their statements. Corrects discrepancies on customers’ billing statements, and researches customer billing situations as necessary.
• Manage detailed records of daily interactions with customers, installation activities, reported issues, completed solutions, and any further actions required of management or repair personnel. Provide troubleshooting procedures to help end-users interact properly with hardware and software.
My Services
Customer Service
Phone Support Email/Chat Support