2010
Vocational Course in Computer Science
Saint John Bosco Institute of Arts and Sciences
About Me
I am an experienced virtual assistant who can handle both voice and non-voice tasks.
I trained as a General Virtual Assistant with a focus on Social Media Management, and Customer Service.
I've also attended a number of webinars and training sessions to gain a better understanding of how a virtual assistant works.
I've been working remotely as a Quality Analyst for an e-commerce (LLC) company since 2021.
Prior to starting to work remotely, I spent 7 years with a corporate office in the BPO industry. During those seven years, I was assigned to various departments and was in charge of a variety of tasks and responsibilities.
To precisely submit and hit targets on time, I learned to be a highly detailed and organized person. I'm a joyful person with an excellent work ethic who chooses optimism in all parts of life.
Excellent communicator with customers, direct supervisors, and company management. I am capable of completing work ahead of schedule.
My Skills and Competencies
Social Media Management
Customer Service
Data Entry
Quality Analyst
Certificates
My Experience and Education
January 2021
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July 2025
Nano Hearing Aid Tech OPPCO LLC
(Quality Analyst/Auditor and Part time sales agent /Customer Service)
I listened to and evaluated the calls of our phone agents. Creates data analysis reports focusing on identifying the agent's strengths and weaknesses as well as how to address opportunities.
During my off shift as a Quality Analyst or whenever there is a queue on our sales line, I also assist in taking sales calls.
2019
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2021
Teleperformance Philippines
(Supervisor/Team Lead)
2017
-
2019
Teleperformance Philippines
(Customer Advocacy Group Analyst / Subject Matter Expert)
2016
-
2017
Teleperformance Philippines
(Technical Support Representative)
2014
-
2016
Teleperformance Philippines
(Customer Service Representative)
Services Offered
What I can do for you
Administrative Assistant
Administrative Task and Responsibilities.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
Delivers excellent customer service experience in a timely manner. Excellent verbal and written communication skills.
Personal References
Recommendations
Keri Steen
Team Player
Keri Steen
Cristina inspires others to achieve what they did not even know they could accomplish. She always has a creative ideas to bring forward and follows through on initiatives. It's a pleasure working with her and watching her being the inspirational leader she was born to be