1999
BS in Business Administration
EARIST
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2023
-
2024
Department of Social Welfare and Development
(Admin Assistant III Bookkeeper)
Responsible for incoming and outgoing communication (calls, email)
Prepares payroll and cash advance of Clients using Excel and Google Sheets.
Data keeping and organizing of soft copies and hard copies of files.
Scheduling beneficiaries' appointments with bank officers.
2022
-
2023
YSI GROUP
(Virtual Assistant)
Analyze customer problems and find appropriate solutions or escalate complex issues
to higher-level support or other departments as needed.
Communicate clearly and professionally with customers in written form, across both chat and email
channels maintaining a friendly and helpful tone throughout interactions.
Handle multiple chat conversations and email threads simultaneously while maintaining quality and
efficiency in responses.
Follow company policies and procedures regarding customer interactions, data security, privacy, and
any other relevant guidelines.
2013
-
2021
Department of Social Welfare and Development
(Administrative Assistant (Municipal Roving Bookkeeper )/Social Welfare Assistant)
Monitors beneficiaries by doing home visitation
Handles complaints and grievances from beneficiaries of DSWD programs
Data keeping and organizing of soft copies and hard copies of files.
Tracks and monitors children under the program of their education status and health status
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.