2012
BSBA Marketing Management
Leon Guinto Memorial College Inc
More Info About Me
I am an experienced banker with more than 11 years experience in traditional and digital banking industry. Highly numerate, computer literate and willing to learn and adapt quickly to new tasks.
My Skills and Competencies
Data Entry Management
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
Tonik Digital Bank
(Customer Service Reperesentative)
Ensures excellent service standards, responds efficiently to customer inquiries, and maintains high customer satisfaction. Communicates with customers through various channels (e.g. inbound call, chat, email, etc.).
Serves customers by providing product and service information, and resolving product and service problems / complaints. Keeps records of customer interactions, transactions, comments, and complaints in the CRM.
Processes clients’ requests (e.g. blocking of mobile number, ATM/Debit/Credit card, etc) within predetermined turnaround time. Supports other CSRs in their role and responsibility, to enhance an effective team environment
2012
-
2023
Philippine National Bank
(Sales and Service Associate)
• Managed basic transactions including deposits, bills payments, verifying cash and cashing checks within limit
• Ensured operational guidelines, rules and regulations were followed, verifying account balances, cash approved checks and balancing daily cash
• Respond to clients' questions and concerns related to their accounts and other bank products
• Assist clients in opening and closing savings, checking and time deposit accounts
• Provide clients with high level of service, privacy and confidentiality
• Accurately record all transactions to ensure all documentation and paperwork is in compliance
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.