2012
Bachelor of Science in Business Management
Pangasinan State University
About Me
HI, I'M CRIS!
I earned a degree in Business Management and have worked in the BPO industry for over 6 years where I handled different accounts & campaigns before starting my freelance journey.
With over 6 years of experience in BPO, it allows me to adapt to different work etiquettes with different management approaches.
- Flexible & Eager to be trained.
- Critical thinking and problem-solving.
- Professionalism and strong work ethic.
- Oral and written communication skills.
- Can perform independently or in a team environment, and can work under pressure with minimal supervision.
- My skills include computer literacy, attention to detail, customer service oriented, and issue/conflict investigation and resolution.
Learn more about me here: https://crisraon.my.canva.site
My Skills and Competencies
E-commerce
Technical Support
Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator
Lead Generation
Certificates
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Professional Timeline
2021
-
2021
STEFANINI PHILIPPINES
(HELPDESK TECHNICIAN II)
Technical support via telephone, email & chat •
Provided restorative actions to resolve user concerns •
Tracked incidents and calls •
Compiled data into the database timely and accurately •
2017
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2019
ALTAIR GLOBAL SOLUTIONS INC.
(DEBT COLLECTION SPECIALIST)
• Used skip tracing and other techniques to locate debtors
• Monitored accounts for compliance
• Established payment plans
• Maintained a high volume of calls to meet the demands
2015
-
2017
CONVERGYS PHILIPPINES INC.
(TECHNICAL SUPPORT SPECIALIST)
Responded to customer's technical support needs •
Assisted customer's in identifying issues •
Explained solutions to restore service and functionality •
Solved technical issues using a variety of diagnostic tools •
Activated accounts for customer's interest in new services •
Documented all transactions and support interactions •
Contributed techniques & tactics for knowledge base •
2012
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2015
CENTIOLE SYSTEMS INC. (FORMER AXITEC SYSTEMS SERVICES INC.)
(LEAD GENERATION SPECIALIST - MARKET RESEARCH DEPARTMENT)
• Built prospect lists of potential new customers
• Research and identification of business opportunities
• Initiated contact and conducted follow-up calls
• Gathered leads
• Entered data into the respective tool, ensuring accuracy
Contributed to the company's profit by qualifying investors •
Services Offered
Technical Support
Diagnose and repair faults, troubleshoot network issues, and install/configure hardware and software.
E-commerce
Manage and implement marketing campaigns, providing information about customer buying trends.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creator
Promote companies' products & services by developing copy for websites, social media, and marketing materials.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation
Identify and assess potential sales and pipeline opportunities.
Testimonials
Maria Lourdes Bautista (RTA, Stefanini Philippines)
"I am grateful that Cris became part of the team, which showcases the tremendous hard work, and positive teamwork. Being one of her superiors, I never had any struggle in communicating with seriously on what tasks need to be prioritized and finished as she was one of my determined members who possess the initiative to execute her tasks at work in an exceptional manner at all times. Her dedication highly contributed to acquiring the top rank of my team for consecutive months during her stay with the Company. Any company who will put trust in this kind of passionate employee will surely attain the job's goals, as Cris is considered to be such an exceptional asset for any project assigned to her."
Rafhael Duque (Team Leader, Stefanini Philippines)
"The pandemic has brought a significant decline in productivity and results to our company, but since Cris joined our team, she has lifted everyone's spirits and made sure to spread positive vibes around. Cris goes above and beyond her responsibilities to support others in meeting their goals, sharing her best practices with the team. She is unquestionably valuable."
Vince Quiaoit (Trainer, Stefanini Philippines)
"I worked with Cris during the pandemic. She was my Labcorp account trainee, and I found her to be very hardworking. She was eager to understand the procedure as quickly as possible. She is not afraid to ask questions, which is a positive trait. A quick learner with a pleasant personality. I hope to collaborate with her again in the future."