2013-2017
Bachelor of Science in Hotel and Restaurant Management
Major in Cruise Ship Management
More Info About Me
I have a solid background in customer service and administrative support, along with hands-on training in bookkeeping. I've used tools like QuickBooks to assist with accounts payable, generate reports, and maintain financial records. My experience also includes addressing customer concerns, investigating fraud cases, and supporting team operations and development. With my 7 years of experience as customer service representative and through internships in both finance and hospitality, I’ve developed adaptability, attention to detail, and a dependable work ethic. I’m proficient with platforms like G Suite, Zendesk, Slack, and Canva, and skilled in multitasking, problem-solving, and resolving issues efficiently. I believe stepping outside of your comfort zone opens new opportunities, and I’m always ready to take on challenges with initiative and enthusiasm.
My Skills and Competencies
Social Media Management
Data Entry
Bookkeeper
Customer Service Representative
Certificates
My Experience and Education
July 2025
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Present
D Cool Services Airconditioning Services
(SOCIAL MEDIA MANAGEMENT - FACEBOOK PAGE)
Planning contents, designs social media posts, and plots them in a calendar scheduling for a Facebook page.
June 2025
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July 2025
Digital Bytes Financial Consultancy Services
(Internship - QuickBooks Online Bookkeeper)
Experienced in QuickBooks bookkeeping, trained in maintaining accurate financial records, managing accounts payable and receivable, reconciling bank statements, organizing the chart of accounts, and ensuring efficient documentation and reporting
September 2017
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December 2022
Foundever
(Customer Service Representative/ Support Group)
Email Management (Zendesk) , Handling- Chats/Emails,/Calls (Zendesk, Dashboard) ,Fraud Investigations ,Process Refunds, Cancellations, Order tracking (Order Management)
Support Group as QA & SME - End of Day Report , End of Month Report, Daily Audit and Coaching. Real-time support about process, Calibration Activity, Visualized Data Presentation
November 2016
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January 2017
Radisson Blu Hotel Cebu
(Food and Beverage Department - Banquet Server)
Folding table napkins, Setting up coffee station/Server , Setting up the tables and chairs, Prepare utensils
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Inputs, updates, and maintains accurate data in systems to keep business records organized and reliable.
Quickbooks Online Bookkeeper
Manages financial records, reconcile accounts, tracks expenses, and keeps business finances accurate and updated.