2013-2017
Bachelor of Science in Hotel and Restaurant Management
Major in Cruise Ship Management
More Info About Me
I'm an enthusiastic, self-motivated, and hardworking with 5+ year experience in Customer Service Representative . Experienced in support group as Subject Matter Expert (SME), Quality Analyst Coach with administrative tasks. I am well experienced in multitasking and quickly identifying and resolving issues, as well as coming up with solutions. I believe that taking the initiative to step outside of your comfort zone can lead to new opportunities, experiences, and perspectives that may have otherwise been inaccessible and that's why I'm not limiting myself to many doors that may open and up for the challenges with enthusiasm.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
January 2023
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January 2023
Facebook Page
(FACEBOOK PAGE (SOCIAL MEDIA MANAGEMENT (APPRENTICE))
Planning contents, designs social media posts, and plots them in a calendar scheduling for a Facebook page.
September 2017
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December 2022
Sitel Group
(Customer Service Representative)
Email Management (Zendesk) , Handling- Chats/Emails,/Calls (Zendesk, Dashboard) ,Fraud Investigations ,Process Refunds, Cancellations, Order tracking (Order Management)
March 2020
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April 2021
Sitel Group
(SUBJECT MATTER EXPERT/ QUALITY ANALYST COACH)
Support Group - End of Day Report , End of Month Report, Daily Audit and Coaching. Real-time support about process, Calibration Activity, Visualized Data Presentation
November 2016
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January 2017
Radisson Blu Hotel Cebu
(Food and Beverage Department - Banquet Server)
Folding table napkins, Setting up coffee station/Server , Setting up the tables and chairs, Prepare utensils
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.