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Xavier University – Ateneo de Cagayan
FBA lost and damaged reimbursement.
FBA reconciliation.
Managing order concerns. Answer to customers query regarding their orders.
Provide the customer with best resolution without compromising their satisfaction.
Proficient in using Oracle.
Manage cases to ensure that it will not exceed the SLA.
Provide troubleshooting guidance to experts and help to resolve issues as soon as possible.
- Address the customer questions and concerns via phone,
email, and chat.
- Resolve customer issues providing the best resolution to
ensure customer satisfaction.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.