2008
Bachelor of Science in Nursing
Perpetual Help College of Manila
More Info About Me
Experienced customer service representative for almost 5 years and 2 years in managing a small business. Knowledgeable in providing friendly, thorough customer service clients, families and colleagues. Skilled at problem solving and conflict resolution, and able to help encourage teamwork.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2022
Concentrix CVG Philippines Inc.,
(Customer Care Representative)
• Answers customer inquiries about services, products and bills.
• Assist and collect payments.
• Assist customer in doing basic phone troubleshooting.
• Handling tickets or cases such as phone unlock, removal of phone from blacklist or lost list, network issue, promotions, third party applications and other concerns.
• Acted as a team and chat support.
2016
-
2018
TheBeautyFactorie Pampanga
(Inkteligent)
• Answers customer inquiries about services and products.
• Cashier.
• Documents, pictures, stickers and shirts printing.
• Personalized souvenirs.
• Looking for suppliers.
• Schedule online government appointments.
• Do inventories.
• Do meet ups and deliveries.
• Filing of taxes.
• Manage facebook and instagram accounts/pages.
• Managing staffs.
2015
-
2017
51Talk
(ESL Teacher)
• Help students to learn English through reading and speaking.
• Prepares lesson plans, exercises, assignments that will enhance their skills and enrich their vocabulary.
• Evaluating their abilities and achievements.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.