Not a college graduate
Computer Science
Far Eastern University
Customer Focused Social Media Manager
Hey there! My name is Courtney Lowie B. Ocampo, a 27-year-old Social Media Manager based in Pasig City, Philippines. I studied computer science when I was in college; however, I found my passion in providing excellent customer service, and now I'm an aspiring Social Media Manager. That's why I completed the Social Media Manager training
I've been in the BPO industry for 7 years. I started as a customer service representative, and then I got promoted to an escalation specialist. In those 7 years, I’ve learned to be flexible, to be proficient, and to manage my time, but the most important thing is to be responsible in every action I make.
If you need help with managing your social media accounts or page, message me and let's talk about it.
My Skills and Competencies
Social Media Manager
Customer Service
Data Entry
Content Creator
Certificates
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My Experience and Education
Jan 8,2018
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Jan 20,2020
VXI
(Customer Service Representative)
Customer-oriented professional with expertise in resolving customer concerns related to online orders. Skilled in providing clear communication, troubleshooting order issues, and ensuring timely and accurate solutions. Committed to delivering exceptional service by addressing inquiries about order status, returns, exchanges, and product issues to enhance customer satisfaction and loyalty.
Jan 24, 2020
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March 8, 2022
IntouchCX
(Escalation specialist)
Experienced customer support professional specializing in handling escalated concerns related to online orders for mobile devices and accessories. Skilled in resolving complex issues such as order discrepancies, product defects, returns, and shipping delays. Known for clear communication, problem-solving expertise, and providing timely solutions to ensure customer satisfaction. Dedicated to delivering a seamless customer experience and maintaining brand loyalty by efficiently resolving escalated concerns.
March 27,2022
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Dec 11, 2024
HInduja Global Solutions
(Customer Service Representative)
Customer Service Representative for Credit Card dedicated to offering outstanding support to customers regarding their credit card accounts. Experienced in handling various inquiries, such as account balance questions, transaction disputes, billing concerns, and credit card rewards programs. Focused on providing personalized and empathetic assistance, ensuring every customer feels heard and appreciated. Skilled in resolving complex issues with efficiency and a problem-solving mindset, always aiming to convert challenges into positive experiences that enhance customer satisfaction and loyalty.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service Representative
Answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.