2023
BS Accounting Information System
Don Carlo Cavina School of Las Pinas
More Info About Me
I am a passionate and results-driven Virtual Assistant with expertise in administration, bookkeeping, customer service, sales support, and digital marketing. My mission is to empower businesses with exceptional virtual assistance by delivering innovative, reliable, and efficient solutions tailored for long-term growth and success.
With a background in bookkeeping, payroll, email marketing, lead generation, and paid media, I bring a diverse skill set and a hands-on approach to every task. I’m highly proficient with tools like QuickBooks, Xero, Salesforce, Meta Ads Manager, and GoHighLevel, ensuring streamlined operations and elevated business outcomes.
Beyond my professional life, I am a dedicated single mother to a joyful 3-year-old, and I take pride in balancing career and motherhood with resilience and grace. I believe in promoting well-being, fostering strong partnerships, and helping businesses thrive in every aspect.
Let’s grow your business together.
My Skills and Competencies
Bookkeeping
Go High Level Support
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2024
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2025
Trident Maintenance Group Corp.
(Admin Assistant & Bookkeeper)
Managed company schedules, Zoom meetings, and internal communication
Organized and maintained digital files, records, and operational databases
Assisted in scheduling and coordinating facility maintenance activities
Used Trello for real-time task management and progress tracking
Maintained financial records and invoicing processes using QuickBooks
Worked independently with strong attention to detail and time management
Contributed to streamlined operations and remote team collaboration
2024
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2025
VRS&Co.
(Lead Generation & Marketing Specialist | Virtual Assistant | Media Buyer)
Created and managed lead generation campaigns for website launch services, leveraging GoHighLevel (GHL) to set up automation and optimize customer engagement workflows.
Designed engaging visual content in Canva and managed social media channels to enhance brand presence and increase conversion rates.
Launched and managed paid media campaigns across platforms like Meta (Facebook) and Instagram, focusing on audience targeting, ad performance analysis, and optimizing for ROI.
Analyzed campaign data to refine strategies, improve click-through rates, and ensure alignment with overall marketing objectives.
2023
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2024
Freshwater Taxation
(Admin Assistant & Bookkeeper)
Responding to new client inquiries promptly and professionally.
Undertaking daily, weekly, and monthly bookkeeping tasks accurately.
Monitoring and efficiently managing the Tax Dome email account.
Assisting in the preparation of Business Activity Statements.
Handling filing tasks and providing general assistance as required.
Contributing to marketing tasks, which included adding clients to MailChimp and promoting the business on social media platforms
2023
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2023
Super Source Inc.
(Multi-Functional Analysis)
Accurately input, update, and verify data in computer systems or databases
Ensure data is correctly organized, categorized, and free from errors
Maintain confidentiality and security of sensitive information
Create, manage, and format spreadsheets using tools like Microsoft Excel or Google Sheets
Perform calculations, sorting, filtering, and data validation
Develop and maintain reusable spreadsheet templates
Extract and analyze data from multiple sources to generate reports
Summarize and present findings clearly, identifying trends or anomalies
2021
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2023
IGT Solutions Inc.
(Sales Representative)
Assisting customers with placing orders over the phone, ensuring accurate order details and payment information are collected.
Providing product knowledge and recommendations to customers to help them make informed purchase decisions and potentially upsell products.
Processing returns and refunds, ensuring that customers receive accurate information about the return process and the status of their refunds.
Resolving customer complaints or issues related to orders, returns, and refunds in a timely and professional manner.
Tracking orders and providing customers with updates on order status via call, chat, and email.
Collaborating with other departments, such as shipping and warehouse, to ensure timely and accurate order fulfillment.
Meeting or exceeding sales targets and performance metrics, such as call resolution time and customer satisfaction ratings.
2020
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2021
Inspiro Relia
(Sales Representative)
Assisting customers with placing orders over the phone, ensuring accurate order details and payment information are collected.
Providing product knowledge and recommendations to customers to help them make informed purchase decisions and potentially upsell products.
Processing returns and refunds, ensuring that customers receive accurate information about the return process and the status of their refunds.
2019
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2020
Alorica
(Healthcare Representative)
Checking patient's insurance eligibility and benefits to determine what services are covered by their plan and what costs the patient may be responsible for.
Answering provider and patient inquiries via phone, email, or chat in a timely and professional manner.
Reviewing and processing medical claims submitted by healthcare providers to ensure accuracy and completeness.
Investigating and resolving claim denials or discrepancies, such as missing documentation or incorrect billing codes.
2019
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2019
Concentrix/Convergys
(Sales Representative)
Answering customer inquiries via phone, email, or chat in a timely and professional manner
Resolving customer complaints or issues related to service outages, billing, or technical difficulties
Identifying opportunities to upsell or cross-sell additional telecommunications products or services to customers
Processing sales orders and facilitating product installations or service upgrades
Maintaining accurate records of customer interactions and transactions
Collaborating with other departments, such as technical support or billing, to ensure customer issues are resolved quickly and efficiently.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Bookkeeping Services
Track daily transactions, reconcile bank accounts, and prepare reports using QuickBooks or Xero.
Customer Support
Provide timely responses to inquiries, process refunds, and resolve client concerns via email, chat, or phone.
Ad Campaign Management
Set up and manage Facebook and Instagram ad campaigns using Meta Ads Manager to drive engagement.
Testimonials
Vy
Just wanted to send complete gratitude to you for the last 3 to 4 months. You’ve been so helpful being the ninja in the back end for me to help me run my business! You are doing a great job. You are such a great backbone to me! Thank you so much, 🦋Kat! Let’s learn and grow more from here!