2005
Bachelor of Arts in Mass Communication
Ateneo de Davao University
Professional Virtual Assistant
A highly talented, detail oriented Virtual Assistant and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
Present
Alba Medical Supply
(Intake Specialist)
Answer all intake referral and inquiry calls
Process orders from referral sources
Create and maintain patient records
Respond to inquiries and resolving patient complaints
2022
-
2022
Virtual 360
(Ad Specialist)
Responsible for transforming creative ideas into advertising campaigns.
Assists clients in launching their TikTok and Facebook Ads.
Doing data analysis on ad status to determine necessary adjustments to generate conversions.
2021
-
2022
EXL Service Philippines (Iloilo City)
(Health Concierge)
Maintained full and current understanding of available plans, products and services.
Resolved problems related to benefits, eligibility and claims
Educate and advise callers on their benefits, the system, and all related processes
Process enrollment related transactions and take ownership of issues through resolution
Research customer requests and follow up with customers as needed
2011
-
2015
EXL Service Philippines (Pasay City)
(Medical Billing Analyst / IME Scheduler)
Answer calls and inquiries from providers checking on claim status
Schedules Independent Medical Exam for work-related injuries
Providing excellent customer service by focusing on providing a great experience
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.