2012
Bachelor of Science in Cruise Ship Management
John B. Lacson Foundation Maritime University - Molo
More Info About Me
Hi, my friends used to call me Cloue, I am 31 years old, a mother to a 7-year-old adorable little boy, a graduate of the Bachelor of Science Cruise Ship Management, and I used to work in the cruise industry. I was among thousands of Overseas Filipino Workers who were repatriated when the global pandemic arose. As a former seafarer, I used to deal with guests and co-workers of different nationalities onboard, which helped me become a better individual. I am also organized, and I manage my time wisely, I sort tasks between urgent, important, and crucial, which helps me lay out the things I need to accomplish within the given period. As an individual who sees new opportunities to develop and learn new skills, I feel I have reached my full potential and am now ready to grow in every aspect and do what I am assigned to the best of my abilities.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
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2020
Viking Ocean Cruises
(Hotel Utility/Custodial)
-Ensuring guest satisfaction by maintaining a safe and sanitary environment.
-Assist cabin stewards with their cabin assignments as well as with the guest's luggage during embarkation and disembarkation.
-Informs supervisor concerning the need for repairs.
-Answers and tends to guest queries and requests courteously.
-Doing an inventory of the amenities and working equipment every end of the month.
2016
-
2017
Tech Mahindra
(Customer Service Representative)
-Manage phone calls.
-Identify and assess customer's needs.
-Handle customer complaints and provide appropriate solutions.
2014
-
2016
Rixos Bab Al Bahr
(Room Attendant)
-Greeting guests and responding to queries.
-Updating the status of guest rooms on the room attendant's daily assignment sheet.
-Reporting any issues and maintenance to the Supervisor.
-Changing bed linens and making beds.
-Restocking beverages and food items in the minibar.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.