2017
Bachelor of Arts in Communication
Notre Dame of Dadiangas University
More Info About Me
Hey there! I'm Cleofelle Anne C. Castolo, a 28-year-old go-getter with a passion for details and a knack for multitasking. I thrive on challenges that allow me to showcase my technical and analytical skills, bringing a unique blend of precision and creativity to everything I do.
Being detail-oriented is second nature to me—I love diving into the nitty-gritty to ensure every task is spot-on. Multitasking is my jam; whether it's juggling various projects or managing a busy schedule, I enjoy the buzz of staying on top of things.
My technical skills not only keep me up-to-date in this ever-evolving digital landscape but also add a tech-savvy flair to my problem-solving toolkit. Speaking of problem-solving, my analytical skills come in handy when dissecting complex issues and finding effective solutions.
But it's not just about flying solo—I thrive in a team environment. Teamwork is where the magic happens, and I make sure to contribute positively to the group dynamic. Effective communication is key for me, ensuring that ideas flow seamlessly and goals are achieved together.
As I navigate through the exciting journey of life, I bring a friendly and collaborative spirit to every endeavor. Let's connect and explore the endless possibilities together!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Video Editor
Certificates
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My Experience and Education
2021
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2023
Ideas unlimited
(Social Media Manager and Video Editor)
As a versatile professional, I served as both the Social Media Manager and Video Editor, seamlessly blending strategic social media management with creative video production. Crafting and executing comprehensive social media campaigns, I enhanced brand presence across platforms, creating engaging content and fostering community interaction. Simultaneously, I showcased my video editing expertise, transforming raw footage into visually stunning narratives. Collaborating closely with stakeholders, I ensured that the video content aligned with overall brand strategies. My multifaceted role involved staying updated on industry trends for innovative social media strategies, optimizing video content for diverse platforms, and consistently delivering compelling visual storytelling to achieve project objectives.
2020
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2023
Ideas unlimited
(CSR – Subject Matter Expert)
In my role as a versatile Customer Service Representative - Subject Matter Expert, I brought a wealth of experience across various support channels, excelling in chat support, email support, and call support. Serving as a go-to resource for complex customer inquiries, I provided expert guidance and solutions, ensuring a seamless customer experience. My proficiency extended to diverse tasks, including handling escalated issues, troubleshooting technical concerns, and effectively resolving customer challenges. As an SME, I played a key role in training and supporting team members, sharing my knowledge and expertise across different communication channels. Whether addressing customer concerns via chat, email, or phone, I consistently delivered exceptional service and maintained a high level of customer satisfaction, contributing to the overall success of the customer service team.
2017
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2019
Kiddie Academy for the Arts Polomolok Inc.
(Pre-school and Elementary Teacher)
As an Elementary Teacher, I facilitated a positive learning environment, developing and implementing engaging lesson plans to support students' academic and personal growth. Collaborating with colleagues and parents, I ensured a well-rounded educational experience. In my role as a Preschool Teacher, I contributed to a nurturing community, creating a safe and enjoyable atmosphere for early development through stimulating activities and play-based learning. I collaborated closely with parents to provide insights into each child's progress, contributing to the foundation for their lifelong learning journey.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.