2006 -2010
Bachelor of Science in Tourism
University of Cordilleras
More Info About Me
"Dream big, stay positive, work hard, and enjoy the journey".
I am now a Virtual Assistant for 1 year and I am responsible for client’s invoices using the CRM ODOO, email management using GMAIL, Inventory management using GOOGLE SHEET and data entry using AIRTABLE.
I also worked in BPO industry for 5 years and here are previous position:
1. Billing Specialist - Assisting customers calling about their Satellite bills, providing the best plan on their own preferences, saving their accounts from cancellation, also accepting payments for their bills.
2.Travel Associate - Responsible for booking flights like ticket reservations and assisting passengers with their travel needs.
3. Reservations Specialist - Responsible for guest room reservations, providing the best plan/package on their own preferences, and saving their accounts from cancellation. Responsible for Booking Rooms for Hotel guests.
During my free time, I love to watch random videos on Facebook and TikTok.
My Skills and Competencies
Data Entry
Inbox Management
Customer Support (chat/email)
Administrative Assistant
Certificates
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My Experience and Education
2021
-
2022
U-Best Packaging
(Production Assistant)
I am Responsible for client’s invoices, email management and data entry.
January 2019
-
July 2020
Intercontinental Hotels Group (IHG)
(Reservations Specialist)
Responsible for guest room reservations, providing the best plan/package on their own preferences, and saving their accounts from cancellation. Responsible for Booking Rooms for IHG Hotel guests.
May 2014
-
October 2016
Convergys
(Billing Specialist)
Assisting customers calling about their Satellite bills, providing the best plan on their own preferences, saving their accounts from cancellation, also accepting payments for their bills.
September 2012
-
December 2013
SITEL Loakan Baguio City 2600, Philippines
(Travel Associate (Virgin Australia Airline)
Responsible for booking flights like ticket reservations and assisting passengers with their travel needs.
Virtual Assistant
Administrative work, Data Entry, Inbox Management, Chat Support
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Administrative Assistant
Responsible for managing and distributing information among their co-workers and doing other administrative work.
Inbox Management
Responsible in filtering and replying to emails, schedule your calendar, and drafting emails.