I am a former Customer Service Representative in a jewelry subscription account. Got promoted as a Team Leader after two years. I am also a part-time researcher.
● Attentive to details
● Open to feedback and criticism
● Proficient in data entry and management
● Willingness to learn and to be trained
● Open-minded; Ability to accept a changing environment and evolving activities
Lyceum of the Philippines University-Manila
● Completed data entry and data management
● Have the ability to self learn and do research
● Great attention to detail
● Good comprehension skills
● Train, coach, monitor, recognize, support, and promote discipline in any given situation
● Manage and direct the daily activities of the team
● Carry out a needs assessment and performance reviews to officers
● Setting and meeting performance targets for efficiency and quality
● Practice and ensure compliance with all policies and procedures of the company
● Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
● Diligently log all activities
● Perform the tasks at the required speed and accuracy to meet the client’s KPI and Service Level Agreement requirements
● Prioritize tasks to fit client needs best
● Contribute to process improvements on the tasks
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