2016
Bachelor of Science in Information Technology
University of Cebu- Main Campus
More Info About Me
Drawing from my background in customer service and technical roles, I thrive in managing various tasks with a keen eye for detail and a passion for continuous learning. My positive attitude, efficiency, and collaborative spirit drive me to consistently surpass client expectations.
My Skills and Competencies
Customer Service
Technical Support
General Virtual Assistant
Data Entry
Certificates
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My Experience and Education
2022
-
2024
Accenture Inc.
(Network Engineer)
• Assessed the new technology and its relevance to the organization in terms of performance and cost.
• Recommended resolution for performance or Capacity-related Incidents and problems.
• Worked with customers to translate the business Capacity requirements into Service and Resource Capacity requirements.
• Participated in solutions design and identifying the right-size components for new business requirements and development.
• Monitored the resource utilization and Service performance.
• Ensured recording of the utilization data in the CMDB.
• Initiated the resolution procedure for any threshold breaches and followed the escalation matrix upon the threshold breaches.
• Identified the areas for improvement based on the monitoring.
2020
-
2022
Accenture Inc.
(Workstation Engineer)
• Troubleshoot workstation, server, network, voice, asset, and mobile issues for end-users.
• Performed/assisted with the troubleshooting of managed active directory and the network/connectivity-related tasks, and preventive maintenance.
• Proactively monitored phone systems to ensure optimal operation and availability of handsets, VoIP, and voice circuits.
• Coordinated with the vendor to resolve hardware-related issues on the workstation.
• Updated and provided timely and accurate information on assigned incidents and service requests.
• Maintained data integrity and ensured the security of workstations under standards and best practices.
• Conducted the IT Asset inventory for the project as per the standard protocol and maintained the record and ensured that it was accurately reflected in the IT Asset Database.
2018
-
2020
Accenture Inc.
(IT Asset Coordinator)
• Maintained accurate and up-to-date records of IT assets and related documentation.
• Conducted regular audits and inventories of IT assets to ensure compliance with licensing agreements, usage policies, and security standards.
• Monitored and enforced software license compliance, tracking usage, and managing software licenses to optimize utilization and minimize risks.
• Coordinated IT asset acquisition, deployment, and retirement, ensuring proper documentation and adherence to established processes.
2016
-
2017
Qualfon Philippines, Inc
(Customer Service Representative)
• Addressed customer inquiries regarding billing statements, payment processing, and providing clear and accurate information.
• Navigated and utilized the telco billing system to access and interpret customer account information, troubleshoot billing issues, and initiate corrective actions.
• Managed customer accounts, updating billing information, and ensuring the accuracy of customer data in compliance with company policies.
My Services
Virtual Assistant
Deliver remote admin support: manage schedules, handle emails, and perform research to ensure efficient operations.
Data Entry / Web Researcher
Accurate data input, database management, and information processing.
Customer Support
Assist customers with issues related to company products or services, ensuring effective resolutions and support.