2013
Bachelor of Science in Medical Technology
Far Eastern University
More Info About Me
I have experience wide experience in different industries such as E-Commerce, Sales, Technical Support, and Customer Service. Throughout my career, I have worked directly with different types of clients, managing different sites at the same time. My work as a Quality Assurance Analyst particularly focuses on doing Performance Reports to gauge and manage what is needed for site improvement as a whole and per individual agent.
Managing people, and helping them grow by providing feedback on their performance is one of the best parts I do at work. I enjoy helping other people grow their skills and work experience. I can say that I'm a very approachable person. I have a great commitment towards work making sure that I finish and complete all tasks given to me on time. One thing that I am confident with is that I have this passion for research and reading that I make sure to provide clients only quality work with the tasks given at hand.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
SEO Expert
Certificates
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My Experience and Education
2021
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2022
Phone Animal
(Quality Assurance Analyst)
-Verifies/Evaluates Sales entries of agents before sending to partner realtors
-Manage weekly Calibration sessions with team leaders to gauge if Operations and Quality are aligned with updated company processes and policies
-Creates Weekly Site Performance Reports
-Provides daily coaching feedback to agents to help them with their current standing as sales representatives
2020
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2021
Hybrids - AutoAnything
(Email/ Chat Support Specialist)
- E-commerce account - provides order status, helps with cancellations, processing returns and exchanges, warranty refunds, and replacements
-Back office Second Level Support - deals with escalations
2018
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2020
The Results Companies
(Quality Assurance Analyst)
-Responsible for doing evaluations for both the Lipa and Raytown site
-Submits weekly coaching feedback to individual agents to determine their areas of opportunities to further avoid it in their future calls
-Does weekly calibration with the supervisors to determine the opportunity of agents to be able to improve their customer service and quality scores
-Provides weekly reporting to provide the needed support with the operations and classify the things needed to be focused on to further avoid escalations and bad customer experience within each call of the agents
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google