2019
Bachelor of Science in Business Administration Major in Operations Management
Manila Central University
More Info About Me
Motivated team player and aspiring virtual assistant with proven communication skills seeking to grow my knowledge in the e-commerce industry.
My Skills and Competencies
Social Media Management
Amazon Virtual Assistant
Data Entry
Customer Service
Certificates
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My Experience and Education
2019
-
2022
Concentrix CVG Philippines
(Team Leader)
* Responsible for the day-to-day supervision of a group of call center
associates including work and attendance monitoring in accordance
with organization policy and applicable legal requirements Facilitate
administrative and operational needs of the team
* Ensure service delivered to our customers meets contractual Key
Performance Indicator ('KPIs') and financial expectations
* Communicate expectations to employees and provide timely updates
* Provide subject matter expertise in handling escalated customer calls
as needed
* Conduct Team Meetings to ensure expedient communication of
relevant information and as an open forum for input. Schedule and
organize team activities
* Stay current on internal work processes, policies, and procedures.
Attend required manager development training
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Virtual Assistant
I will likely be tasked with the product, supplier, discount, and competitor research.