2021
STEM- Science, Technology, Engineering and Mathematics
University of the East- Manila City
More Info About Me
An energetic self-starter with strong communication skills, creative, resourceful and a flexible professional who enjoys learning new skills and works well independently or on a team. I am able to adapt to changing priorities and maintain a positive attitude and strong work ethic.
My Skills and Competencies
Basic Video Editing (upload to youtube, vimeo, etc.)
Office Administration
Phone and Calendar Management
Basic SEO (pay-per-click, back linking, etc.)
Social Media Management
Amazon Expert/ PPC Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
Concentrix Philippines
(Customer Care Representative)
o Plan details for travel including transportation, accommodation, and
airlines.
o Work with clients to determine their traveling needs.
o Guide clients on the appropriate styles of transportation, travel dates,
o costs, and accommodations.
o Manage large-scale events including conferences and retreats.
o Book transportation and hotel reservations on behalf of clients.
o Collect payments and pay fees.
o Resolve travel issues, complaints, and refunds.
o Meet sales targets and profit goals.
o Maintain client information and financial records.
o Ensure you stay up-to-date with tourism trends by attending travel
seminars.
2022
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2022
Teleperformance Philippines
(Customer Service Representative)
o Attracts potential customers by answering product and service
questions; suggesting information about other products and services.
o Opens customer accounts by recording account information.
o Maintains customer records by updating account information.
o Resolves product or service problems by clarifying the customer’s
complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
o Maintains financial accounts by processing customer adjustments.
o Recommends potential products or services to management by
collecting customer information and analyzing customer needs.
o Prepares product or service reports by collecting and analyzing
customer information.
o Contributes to team effort by accomplishing related results as needed.
2021
-
2021
Alorica Philippines
(Customer Service Representative)
o Voice, text, chat, email, mobile app and social media customer support
o Payment inquiries and adjustments
o Technical support and help desk
o Client/restaurant account management, including support for restaurant
promotions and loyalty programs, analyzing order trends and consumer
feedback
o Delivery staff support—payouts and adjustments; vehicle issues;
parking tickets
o Community and content moderation
o US-based, nearshore and offshore support
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.