2012
Bachelor of Science in Tourism
Bohol Island State University
More Info About Me
I am able to handle multiple tasks on a daily basis.
I use a creative approach to problem solve.
I am a dependable person who is great at time management.
I am always energetic and eager to learn new skills.
I have experience working as part of a team and individually.
I am flexible in my working hours, being able to work evenings and weekends.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2019
-
2022
Ibex Global Solutions (Philippines)
(Customer Service Representative/ Social Media Account Manager)
A customer service representative supports customers by providing helpful information about their bill, answering questions, responding to complaints and offering basic troubleshooting.
A Social Media Manager is in charge of the company’s interactions with the customer through social media platforms. We take charge of escalated issues and offer real-time assistance as part of the resolution.
2015
-
2019
Concentrix (Convergys)
(Technical Support Specialist/ Sales Associate/ Account Retention Specialist)
The Technical Support Specialist will provide technical assistance and answers to customers questions, assisting users by troubleshooting problems with computer broadband and phone services.
Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about the products and recommend the right solutions.
Retention specialists, design and implement customer retention strategies to increase loyalty and retain business. We analyze customer feedback, negotiate with customers, and implement retention strategies.
2014
-
2015
Qualfon
(Customer Service Representative)
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
Customer Service