2019
Bachelor of Arts in English
Polytechnic University of the Philippines
More Info About Me
A dedicated individual with over four years working experience in the BPO industry and 2 years in recruiting/ talent acquisition industry with a professional experience in interacting with Customers and Clients via phone calls, virtual connection, and personal interaction. Familiar with various tools and software used for customer service and applicant tracking systems. Committed to providing excellence to the customers and passionate about helping with the company's growth.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2022
-
2022
Service Source International
(Renewal Sales Representative)
2020
-
2022
PSG Global Solutions
(Senior Recruiter II)
I sourced resumes of qualified candidates for specific job orders and conducted phone interviews to prescreen candidates. I was involved in recruiting passive candidates through phone calls, emails, and general relationship-building and made recommendations after evaluating market conditions.
2017
-
2020
Concentrix
(Customer Service Representative (Market Research))
I made outbound calls to clients' consumers to gather feedback regarding the products, services, and overall experience. I answered questions, relayed concerns, and provided limited information to help the customers while following the rules and regulations of the account.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.