2013
Bachelor of Science in Information Technology
Colegio De San Gabriel Arcanghel
Allow me to Introduce Myself 💎
Hi, Im Cielo but you can call me Sky :)
I am a right-brained individual who enjoys creative side of life .. i love music. I enjoy painting, particularly photography. That is why, because of my enthusiasm for photography, I studied Adobe's on my own to assist me enhance my talents in editing, enhancing, and creating.
I'm the breadwinner in my family,a mother of one child , a born-again Christian, a church drummer, and a gregarious individual. :)
💎 A brief biographical sketch:
I started working as a Secretary for a Cable Company for eight years after graduating with a BS in Information and Technology in 2013. This gave me experience with administrative chores. After a year, I decided to take the next step because I wanted to challenge myself for more room for improvement, so I applied to work as a Customer Service Representative (CSR) for TELUS Philippines, where I gained Customer Service skills such as handling email support, retention, sales, and customer service calls, which helped me a lot to improve my socialization and communication skills.When the pandemic hit, I was affected, which caused me to quit from TELUS Ph and begin my freelancing job. I researched and engaged in various training and courses to assist me gain various talents as a Multi Skilled Virtual Assistant, which I know would be extremely beneficial to my future customers in helping them build their businesses:)
💎 Working from my perspective:
I worked hard, and parenthood taught me that:) Why did I say that? because BUSSINESS is like a daughter to me that we need to pay attention to and care for:), that every small detail should be given focus to help them grow healthy and strong so that whatever circumstances or problems they will face in the future, we will have a strong foundation planted on them to help them stand and be successfull after the rain Isn't it the same in business? regardless of how large or little I will work hard to ensure that your firm has a strong basis on which to grow and flourish in the future .
My Skills and Competencies
Real Estate VA
Photography
Amazon VA
Graphic Designer
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
My Work Experiences for Reference
I want to share my work experience, where I learned all the skills that I can use to help you grow your business.
March 2023
-
Present
Ring Thing.Co
(Virtual Assistant)
Virtual Assistant
Data Encoder
Graphic Artist
September 2022
-
2022
Heritage Portraits
(Digital Retoucher)
Retoucher of Portraits
Photo Enhancer
Photo Manipulation
August 2022
-
2022
Riverry LLC
(Photo Editor)
â–º editing photos
â–º retouching photos
â–º manipulating photos
April 2022
-
Present
REINNOVATE LLC
(Data Encoder)
â–ºMaintaining the data system and ensuring that all data is recorded appropriately.
â–ºUsing Google Docs, Google Excel, and other programs to keep track of data entry and database information.
2022
-
2022
Kalicube
(Graphic Designer)
Produce material with the help of other members of the creative team.â—„
Create rules for the display and use of logos and other branding assets.â—„
Assist with the design of all material of our team (fonts and colors.â—„
Creating Thumbnails or Social Media Posts etc.â—„
2022
-
2022
Downtown LA Printer
(Virtual Assitant)
â–º answering emails and phone calls
â–º Prepare reports for Sales weekly
â–º Prepare customer records and keep online records
â–º Address employees administrative queries
2022
-
2022
UGS Phone Unlocking & Marketing
(Virtual Assitant)
Answer emails in Social Media â—„
Manage a contact list â—„
Address employees administrative queries â—„
Provide customer service as first point of contact â—„
2020
-
2022
Nano Hearing Aids, Phoenix , AZ - Arizona
(Agent Support)
â–ºTroubleshoot problems and see them through to resolution
â–ºEscalate unresolved issues to the appropriate internal teams
â–ºCollect prompt and accurate feedback from customers
â–ºDocument knowledge in the form of solution articles
â–ºMaster the use of a helpdesk software
â–ºResolving customer complaints brought to your attention
â–ºMonitoring the work of individual representatives and of the team
â–ºConducting quality assurance surveys with customers and providing feedback to the staff
â–ºPossessing excellent product knowledge to enhance customer support.
â–ºMaintaining a pleasant working environment for your team
2019
-
2020
TELUS Phillipines , Taguig Phillipines
(Customer Service Representative)
Resolve customer complaints via phone, email, mail, or social media.â—„
Use telephones to reach out to customers and verify account informationâ—„
Greet customers warmly and ascertain problem or reason for callingâ—„
Assist with placement of orders, refunds, or exchanges.â—„
Advise on company information.â—„
Take payment information and other pertinent information such as addresses and phone numbers.â—„
Place or cancel orders.â—„
Answer questions about warranties or terms of saleâ—„
Attempt to persuade customer to reconsider cancellation.â—„
Sell products and services.â—„
Utilize computer technology to handle high call volumes.â—„
Work with customer service manager to ensure proper customer serviceâ—„
2010
-
2019
SPC Cable TV Network, Inc.
(Secretary)
â–ºAnswering phone calls and redirect them when necessary
â–ºManaging the daily/weekly/monthly agenda and arrange new meetings and appointments
â–ºPreparing and disseminating correspondence, memos and forms
â–ºFile and update contact information of employees, customers, and suppliers â–ºSupport and facilitate the completion of regular reports Develop and maintain a filing system
â–ºCheck frequently the levels of office supplies and place appropriate order
I can offer you
Take a look at what I can accomplish for you.
Social Media Management
â–ºto drive business success. Strategy, content, analytics - I've got you covered. Let me handle the heavy lifting.
Facebook Ads Management
Maximize your ad spend and reach your target audience with me . From strategy to optimization, I'll handle it all.
Graphic Design
Expert graphic design for all your branding needs. From logos to social media graphics, I'll make your brand shine.
Virtual Assistant
Efficient virtual assistant here to help streamline your business tasks. From data entry to customer support, I got you.
Data Entry
Accurate and efficient data entry services to keep your business running smoothly. Let me handle the tedious tasks.
Photography ( Editing, Advertisement, Portrait )
Expert photography services for all your visual content needs. Let me bring your vision to life.
Clients Said :
Let my previous employers speak for myself.
Keri Session - OM
Cielo is always prepared to lend a hand to a teammate. She is receptive to criticism and improves on it nearly immediately. I'd like to recruit a few more of her for our team.
Paula Katrina Passion - Team Leader
Cielo is very dependable; she can complete her tasks without my supervision, and I have no concerns about her attendance.
You can rely on her.
This lady is incredible.
Melody Daswani - CEO
Cielo has been one of my most pleasant, hardworking, and trustworthy employees for the past eight years. She was an excellent at planning meetings and interacted effectively with others. She has handled letters, dictation and transcription, answering the phone and guests, and supervising the work of the juniors as my Personal Secretary. Her work has always been careful and methodical. She has endeared herself to all of us here with her high standard of work and eager participation.
I regretfully accepted her departure in order to pursue greater opportunities and benefits with a larger organization.
I wish her the best of luck.