2001
BS Psychology
St Joseph's College of Quezon City
More Info About Me
As a highly experienced BPO employee (Team Leader) with over a decade of expertise in the industry, I have led and managed a team of more than 15 Data Entry Specialists with great success. In my role, I have acted as a motivator, coach, mentor, and auditor, always striving to bring out the best in my team and ensure they deliver top-quality work.
Using Microsoft Office and other client-provided tools, I create detailed reports that provide key insights and help drive business decisions. Over the course of 6 years, I have successfully handled multiple campaigns for various clients, building strong, long-lasting relationships with each one.
Thanks to my excellent communication skills in both written and verbal English, I am able to effectively express my ideas and position myself as a true business partner. I am always eager to learn new skills and stay up-to-date with the latest trends and technologies, so that I can continuously contribute to the success of the company.
My trustworthy nature, collaborative spirit, and strong work ethic make me an invaluable member of any team. I am committed to delivering my best work, and I never give up on a challenge.
My Skills and Competencies
Social Media Management
Project Management/Leadership
Data Entry
Content Creator
Problem Solving Skills
Certificates
My Experience and Education
2023
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2023
Social Media Management Trainee
(Social Media Manager)
A social media manager is responsible for managing a company's social media accounts and developing strategies to increase brand awareness, engagement, and sales. They work with marketing professionals to create and execute social media campaigns, interact with customers and stakeholders, and analyze the effectiveness of campaigns. The job requires a deep understanding of social media platforms and trends, as well as strong communication, creativity, and analytical skills. A social media manager should be able to set goals, measure performance, and adapt strategies to meet changing market conditions.
In my training, I learned about the following:
Social Media Platforms for Businesses
Social Media Content Creation & Strategies
Social Media Marketing
Social Media Organic Marketing Strategies
Social Media Paid Marketing Strategies
Social Media Manager's Tools
Social Media Manager's Requirement and Workflow
March 2023
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March 2023
Trainee
(General Virtual Assistant Trainee)
During my training, I learned about the following niches:
Social Media Management
Web Design
Writing
Graphics
2016
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2023
Freelancer
(Data Entry Specialist)
Enter data from source documents into prescribed computer database, files and forms
Check completed work for accuracy and correct data when necessary
Comply with data integrity and security policies
Provide customers with product and service information with highest quality standard
Research required information using available resources
Prepare and finalize reports (i.e., End of Day Report, other reports as requested)
Attend to client calls and meeting as necessary
Ensure that assigned and discussed KPIs are met
Perform other related/ad hoc tasks that may be assigned by the client or Team Leader
Adhere to Management strategies in assisting with Data Entry-related tasks as delegated in urgent situations
2016
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2023
Offshore Business Processing Inc
(Team Leader)
Managing a team of data entry specialists. Main responsibilities include ensuring that Service Level Agreements (SLAs) and Key Performance Metrics are met daily, analyzing agents' performance to identify gaps and developing action plans and initiatives .
Serves as mentors, motivator and coaches to the team. Conducts audits and spot checks to ensure quality of work and efficiency. Creates/ updates SOPs for the campaigns handled and hold mini-trainings for upskilling when required.
September 2016
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October 2016
Summit VA Solutons
(Real Estate Virtual Assistant Trainee)
One month training on how to be a Real Estate Virtual Assistant:
Jun 2013
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Aug 2016
Transcom
(Team Leader)
Mentor, develop, coach, manage and motivate a group of individuals to achieve the company goals and fulfill the account's specific line of business. I specifically handled the outsourced Human Resources Department of UPS (United Parcel Service) wherein we assess and process the physical exam results of UPS drivers, call out medical providers for follow up and clarification regarding the physical exams and validate invoices for payment to the medical providers. The line of business also handles the company’s Automated Employment and Educational Assistance program of UPS. Administrative tasks such as email management, client meetings, quality calibrations, performance management reports and other documents needed by the client and management team.
I also became a Team Lead for the Customer Service line of business of UPS, InfoTrack which is a voice account. We handle tracking, investigation and the whole customer service side of UPS.
Dec 2011
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May 2013
Transcom
(Quality Assurance Specialist)
A Quality Assurance Specialist is a professional who is responsible for monitoring, inspecting and proposing measures to correct or improve an organization’s final products in order to meet established quality standards.
June 2006
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October 2010
Virgen Milagrosa University Foundation
(Part Time Instructor)
Subjects facilitated:
World Religion and Belief System
World religions is the study of religion to demarcaate the five major or largest religions and other religious movements. Christianity, Hinduism, Buddhism and Judaism are always included in the list, which are known as the "Big Five"
Ethics
Ethics examines the rational justification for moral judgments; it studies what is morally right or wrong, just or unjust. In a macro perspective, it reflects on huan beings and the interaction with nature and with other humans, on freedom, on responsibility or justice.
May 2005
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March 2011
Virgen Milagrosa University Foundation
(Student Development Officer)
Participates in the formulation and effective implementation of policies, plans, programs, activities and other matters concerning student discipline, welfare, and development. Supervises the delivery of student services and the administration of student publications,
Specifically carries out the following::
Acts as adviser to accredited fraternities/sororities and confraternities
Collaboration with Student Council Leaders for projects and its implementation
In charge of student activities and events throughout the school year
Conducts counselling to students who seek assistance
Performs other administrative tasks assigned by the Director of Student Affairs
Jan 2003
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Jan 2005
AMA Computer College
(HR Supervisor (Generalist))
Handled the general functions of HR focusing on Employee Relations and other administrative tasks.
April 2002
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September 2003
Virgen Milagrosa University Foundation
(Guidance Counselor/Psychometrician)
Conducts career counseling to high school graduating students
Adminsters/faciitate college entrance exams for incoming college students
Assists students in their concerns through counseling
Performs adminstrative tasks relevant to the position
Safekeeping and inventory of psychological tests
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.