2010
Bachelor of Science of Information Technology
Technological Institute of the Philippines (TIPQC)
More Info About Me
I’m a proud mom of 3. I’ve worked as an IT outsource from BPO to infrastructure environment for 11yrs. I’ve handled local and international clients. Multi-tasking and good communication are one of my top skills. As a parent, work-life balance, is a priority for me which makes me good at managing my time to finish workload accordingly. I’m creative and detailed oriented. I review and proofread my work, make sure it’s polished before I submit it. I may have years of experience, but I never stop myself from learning with what’s new, take risk and explore to upskill for a chance of career growth.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
Dec. 2021
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May. 2022
Les Pastries
(Freelance SMM)
- Trusted to monitor, contribute, and guide the social media presence of a brand, service or company.
- Monitors customer’s feedback.
- Additional responsibility: Graphic Design
2016
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2022
Accenture Inc.
(IT / SAP Service Desk)
• Handle Calls, Email, and chat and Remote.
• Provide Level 1 support for End User applications and infrastructure, according to the approved Incident Management processes.
• Identify and report incidents, determine nature, impact, and true extent of the incident, take required action and follow-up.
• Develops and maintains knowledge of customer and customer specific business environment. Develops and maintains an understanding of customer Service Level Agreements.
• Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention
• Work according to the Service Desk Job Aid.
• Review Documents provided by client and during Knowledge Transfer to create knowledge article.
2014
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2016
Convergys Sea
(IT Customer Service Representative)
• Provide Level 1 support for End-User applications and Hardware.
• Maintains a Customer Service Level.
• Create Incident tickets to escalate to the onsite support.
2013
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2014
Iplus network intelligent / Curo Teknica
(IT Helpdesk/ IT Service Desk)
• Internal Front desk IT Support.
• Maintains a Customer Service Level.
• Remote end-users’ desktop for Software installation, OS issues.
• Handle Active Directory related issues.
• Handle Retail stores POS and printer issues.
• Create ticket to escalate to the correct L2/L3 support.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.