2017
Hotel and Restaurant Management
University of Cebu
More Info About Me
With years of experience in customer service, sales, and recruiting, I specialize in streamlining processes, managing candidate pipelines, and supporting administrative operations. I excel at pre-screening applicants, conducting interviews, and coordinating next steps to ensure a smooth and effective hiring process.
My experience in cold calling and marketing outreach has strengthened my ability to connect with clients and candidates, handle objections, and quickly identify their needs. I thrive in fast-paced environments where organization, accuracy, and follow-through are essential.
Beyond recruiting, I provide virtual assistance and social media support, including content scheduling, engagement management, and general administrative tasks. I also hold a Medical Virtual Assistant certification, giving me the foundation to handle healthcare-related administrative work efficiently.
I am adaptable, detail-oriented, and results-driven, committed to delivering reliable support and helping teams operate smoothly.
My Skills and Competencies
Medical Virtual Assistant
Appointment Scheduling
Recruiter
Social Media Management
Graphic Designer
Data Entry
Content Creator
Cold Calling
Certificates
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My Experience and Education
2024
-
2024
Good River Print and Media
(Author Coordinator)
We engage in cold calling and offer literary marketing services to help authors effectively promote their books using strategic hard selling techniques.
2021
-
2023
Concentrix
(Customer Service Representative and Associate Coach)
February 2021 - August 2022: Customer Service Representative
Managed customer inquiries related to billing, sales, and technical issues, while also engaging in upselling efforts.
August 2022 - August 2023: Associate Coach
Provided support to agents, handled escalated calls, and conducted coaching sessions focused on enhancing product knowledge.
2018
-
2020
Dynata Philippines
(Market Researcher)
I conducted surveys with American consumers. My role involved gathering and analyzing data to understand consumer preferences and behaviors. This experience helped me develop strong analytical skills and gain insights that can inform marketing strategies and business decisions.
2024
-
2025
Simplicity Power
(Virtual Assistant / Recruiter / Customer Escalation)
Managed recruiting and administrative tasks, including applicant outreach, pre-screening, and interview scheduling. Supported executives with calendar management, meeting coordination, and workflow organization. Handled customer support for US solar accounts, including escalated billing, service, and technical issues, ensuring accurate records and smooth resolution.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.