2017
Hotel and Restaurant Management
University of Cebu
More Info About Me
You’ve got big goals, and I’m the virtual partner you need to achieve them faster and more efficiently!
With nearly three years in customer service and sales, I’ve developed strong communication and problem-solving skills. Currently, as an Author Coordinator, I focus on cold calling and offering marketing services to help authors promote their books. With a background in hard selling, I build relationships and guide clients to the best solutions.
I’m also expanding my expertise as a Social Media Manager and Virtual Assistant. I currently manage social media for an eatery business, helping to elevate the brand and drive engagement. Let me handle your online presence so you can focus on what you do best.
My Skills and Competencies
Medical Virtual Assistant
Appointment Scheduling
Social Media Management
Graphic Designer
Data Entry
Content Creator
Cold Calling
Certificates
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My Experience and Education
2024
-
2024
Good River Print and Media
(Author Coordinator)
We engage in cold calling and offer literary marketing services to help authors effectively promote their books using strategic hard selling techniques.
2021
-
2023
Concentrix
(Customer Service Representative and Associate Coach)
February 2021 - August 2022: Customer Service Representative
Managed customer inquiries related to billing, sales, and technical issues, while also engaging in upselling efforts.
August 2022 - August 2023: Associate Coach
Provided support to agents, handled escalated calls, and conducted coaching sessions focused on enhancing product knowledge.
2018
-
2020
Dynata Philippines
(Market Researcher)
I conducted surveys with American consumers. My role involved gathering and analyzing data to understand consumer preferences and behaviors. This experience helped me develop strong analytical skills and gain insights that can inform marketing strategies and business decisions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.