1996
Bachelor of Science in Psychology
Far Easter University
More Info About Me
Eighteen years of BPO experience specializing in Customer Service, Sales and Debt Recovery. On a leadership role for seven years. Strong background in process improvement, culture and people management.
My Skills and Competencies
Customer Service Management
Escalations
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Amazon
Certificates
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My Experience and Education
2020
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2022
TDCX Phils
(Team Lead)
-Manages team members in the day-to-day performance of work, provides leadership and coaching.·
-Interacts with Facebook Ads customers not limited to escalations to ensure continuous familiarity with basic operations and queries
2007
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2020
Acquire BPO
(Team Lead)
Responsible for the day-to-day supervision of debt collection agents including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
2004
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2007
ePLDT Ventus
(Customer/Tech Support)
Handled product ordering, upgrade/downgrade of plan/subscription, upselling the latest equipment, and troubleshooting for Dish Network customers.
My Services
Amazon Management
Creation of Daily Product Sourcing Plan/StrategyAnalyzing and evaluating online suppliers and their products.
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.