I am a self-starter and multi-skilled professional who previously strived as a hotelier and then transitioned to become a full-time Virtual Assistant specializing in Administrative Support related to Website Project Management for hospitality and tourism-related businesses.
As an individual exposed to a fast-paced-work environment for more than 5 years, I have observed myself having a natural ability to manage several projects at the same time without compromising the quality of work with high attention to detail while keeping myself adaptive and acquainted with existing and new tools/ platforms in the market that are essential to bringing out the desired results, I am also known by my former colleagues as someone who always goes beyond the extra mile.
I can also extend a helping hand when it comes to supporting small-medium businesses that may need assistance involving social media management and marketing, property management, and graphic design using Canva. I can guarantee you that I have the right mindset and attitude to be a better investment for your business.
Major in Hotel and Restaurant Management
Father Saturnino Urios University
● Act as the intermediary between the clients, CEO, and Website Management team for all things related to website dev link-building to ensure all existing client projects are maintained and on an upward trajectory, report problems & troubleshoot.
● Support the Project Manager with any communication and administration of any incoming client website support requests then oversee the team to fulfill/complete those tasks in a timely manner.
● Attends client meetings and captures any website tasks by taking minutes of the meeting making sure deliverables are accounted into the project management tool assigned to the appropriate website designer and making a follow-up to ensure they are delivered on time.
● Manage corporate, government and travel agency accounts effectively and monitors city ledger in coordination with the income auditor.
● Monitor and handles social media accounts of the company which includes publishing quality marketing materials and infographics while attending to guest inquiries.
● Manage various online channel platforms of the hotel such as Booking.com, Expedia, Ctrip.com, and even the official website of the company.
● Maintained an organized and comprehensive filing system with documentation of accounts, bookings, schedules, forecasts, reports, and tracking logs.
● Carries out customer inquiries and complaints to the appropriate departments, and provide service recovery task to dissatisfied guests.
● Accountable for overall coordination and overseeing of all Front Office Associates functions of his/her shift.
● Communicate and direct staff members in a clear and concise manner any relevant information related to work in a good written and oral format.
• Provide guest inquiries regarding room rates, hotel promos, special packages, and general information accurately and in a timely manner.
• Manually prepares the statement of accounts using Microsoft Excel with proficiency and generates guest folio for departing guests and collects payment.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel on both stages during reservation and arrival of the guest.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Specializes in carrying out projects in line with specific requirements through conceptualization and execution.
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.
