Hey I am Christopher

More Info About Me

I'm a seasoned professional in the customer service and BPO industry, bringing over 8 years of valuable experience to the table. Throughout my career, I've honed a versatile skill set that positions me as an asset in any customer-centric role. I provided not only top-tier customer service but also technical support and a Team leader. I bring with me a set of transferable skills. These include exceptional communication, time management, and organizational abilities. My proficiency in various software tools, coupled with a knack for problem-solving, makes me adaptable to different tasks and environments.

Christopher D. Francisco
Mandaluyong City, Philippines
christopher.francisco108@gmail.com
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2012
BSBA Major in Management

Philippine School of Business Administration (PSBA) Manila

2018 - 2020
Insiro Inc | Makati City
(Team Leader)

• Supervised and led a team of 15-20 BPO agents, ensuring high-quality service delivery to clients and meeting or

exceeding performance targets.

• Monitored and evaluated agent performance, including call quality, adherence to scripts, and resolution times,

achieving consistent improvement in KPIs.

• Conducted regular team meetings and one-on-one coaching sessions to provide guidance, support, and skill

development opportunities.

• Acted as the point of escalation for complex customer inquiries, resolving issues promptly to maintain client

relationships.

2013 - 2018
Insiro Inc | Makati City
(Customer Service Representative / SME)

• Provided exceptional customer service and technical support to clients in a fast-paced BPO environment.

• Actively listened to customers, analyzed technical problems, and guided them through effective troubleshooting steps.

• Delivered accurate and clear explanations of billing statements, charges, fees, and payment options, ensuring customer

understanding.

• Successfully addressed billing disputes and discrepancies, investigating issues, and collaborating with relevant

departments to rectify errors.

• Documented customer inquiries and interactions, ensuring accurate and up-to-date records.

• Trained and mentored new customer service representatives, conducting onboarding sessions and ensuring they were

well-prepared to assist customers.

• Processed refunds, adjustments, and credits in compliance with company policies, ensuring customer satisfaction and

retention.

2019 - 2020
Sykes Asia Inc. | Makati City
(Customer Service Representative)

• Delivered exceptional customer service by promptly addressing customer inquiries and concerns

via phone.

• Demonstrated active listening skills to empathetically comprehend customer needs and emotions,

ensuring meaningful engagement.

• Effectively resolved customer issues with professionalism, thereby upholding the positive

reputation of the company.

• Executed sales activities, such as balance transfers and the addition of authorized users, while

consistently delivering outstanding customer service.

• Specialized in managing billing disputes, processing credit card payments, and facilitating credit

card activations.

• Maintained a high standard of professionalism through strong communication skills, aligning with the

company's established guidelines.

• Proactively advocated for the company's interests and introduced new product offerings.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Mandaluyong City,
Philippines
Email :
christopher.francisco108@gmail.com


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