2019
Bachelor of Secondary Education Major in English
University of San Agustin-iloilo City
My Skills and Competencies
Customer Service
Lead Generation
Medical Administrative assistant
Certificates
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My Experience and Education
2023
-
2025
MedRisk PH
(CUSTOMER SUPPORT/ INBOUND ADVOCATE)
Scheduled and managed daily appointments for physical medicine and related
treatments. Confirmed, rescheduled, or canceled appointments; resolved scheduling conflicts.
Maintained accurate appointment records and coordinated medical record transfers
2021
-
2025
Carelon Global Solutions
(Providers and Member services Supoort)
Assisted Medicare members and Providers with benefits, eligibility, enrollment,
claims, billing, and OTC orders. Resolved claims and billing issues while ensuring HIPAA and
Medicare compliance. Maintained accurate records and ensured timely resolution of service-
related inquiries.
2019
-
2021
Startek
(Amazon Customer Support)
Delivered high-quality customer service via phone, chat, and email to resolve
inquiries related to orders, returns, refunds, and account issues
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.