2006
High School Graduate
Governor Ferrer Memorial National High School
My Skills and Competencies
Social Media Management
Bookkeeping Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
TTEC
(Operations Service Delivery Supervisor (Team Leader))
• Provide assistance to operations team in terms of process and product knowledge as a
Support scope.
• Lead operations team and manage team performance aligned with the set KPI goals.
• Engage and collaborate with the Client, ensure demands are met and are always on top of any
feedback.
• Collaborates with other departments (Workforce, Training and Quality Team) to develop
strategies in achieving or maintaining business goals and create great revenue for the business.
2021
-
2022
TTEC
(Operations Service Delivery Supervisor (Team Leader))
• Provide assistance to operations team in terms of process and product knowledge as a Fraud
scope, specifically in detecting fraudulent activities, possible account take over, enumeration
attacks, possible or confirmed scam, phishing or brand impersonation and hacked or
compromised accounts.
• Lead operations team and manage team performance aligned with the set KPI goals.
• Engage and collaborate with the Client, ensure demands are met and are always on top of any
feedback. Collaborates with Client during quality calibration meetings and business reviews.
• Collaborates with other departments (Workforce, Training and Quality Team) to develop
strategies in achieving or maintaining business goals and create great revenue for the business.
2019
-
2021
TTEC
(Technical Support Representative (TSR) / Subject Matter Expert (SME))
• Provides process and knowledge support to operations team and collaborates with Team
Leader to deliver and achieve expected performance.
• Provides phone assistance to customers as an after sales support from products and services
offered.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping Expert
Full responsibility for managing the day-to-day accounts function ensuring Sage and Xero are accurate and up to date.