Blank Year
Bachelor of Science in Hotel and Restaurant Management
Philippine Christian University
More Info About Me
I'm passionate and professional about helping businesses,
small or large, excel in their social media marketing and bring
the brand to life. I can help you
connect with your current and future customers, represent
your brand professionally and with fun in different Social
Media Platforms, generate leads and transform them into
sales, and utilize everything you have!
My Skills and Competencies
Product Research and Listing
Customer Service
Social Media Manager
Data Entry
Content Creator
Certificates
My Experience and Education
October 2016
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2020
Alorica Teleservices
(Customer Service Representative)
Clear Phone, Email, and Live chat Communication◾
Situation and Evaluation attentiveness◾
Empathy Ability◾
Persuasion Skills◾
Time Management and Flexibility◾
Closing Ability◾
2021
-
2022
Nano Hearing Tech LLC
(Voice and Non-voice auditor, order validator in Shopify)
◾Audit agent’s contacts through chat, email, and Facebook messenger.
◾Validates order information like name, order number, shipping address, and item on the order.
2020
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2020
Alorica Teleservices
(Service Desk Chat Support)
Communicate with agents through chat to answer questions, solve problems, and troubleshoot. ◾
Perform system testing and updates.◾
Resolve technical support requests◾
Resetting credentials◾
September 2017
-
2020
Alorica Teleservices
(Fraud Auditor)
◾Accurately distinguish between legitimate and high-risk customer accounts.
◾Spot potential fraudsters among employees.
◾Flagging suspicious online payment transactions
June 2020
-
July 2021
Teletech
(Customer Service Representative)
I dealt with customer concerns and problems involving products and services. I assisted customers with their purchases, upgrades, and returns, and I also offered guidance and technical support.
I identified common problems and escalated them to management, along with possible suggestions for improvement, wherever possible.
January 2022
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September 2022
Advance VA
(General Virtual Assistant/Part-time)
I was tasked to be a personal virtual assistant of a client wherein I respond on her behalf to emails and phone calls.
I was able to improve my oral and written communication skills, which are important because emails, reports, presentations, and phone conversations are all important ways for businesses to communicate with clients, customers, and employees.
I handled administrative projects assigned to me and deliver high-quality work under minimum supervision.
I became more dependable whenever I was given a task. My client and I developed a trusting and productive working connection.
I prepared spreadsheets for my client and kept online records. I also organized the calendars of management, conducted market research and developed presentations as instructed.
Because I always give my best performance whenever I work, the client has been generous enough to reward me monetarily for my efforts.
July 2021
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December 2021
OUTSOURCED- Client Based
(Social Media Manager)
Outsourced is a leading Business Process Outsourcing BPO in the Philippines that provides dedicated full time remote staff and offshore staffing services to international companies of all sizes.
I was in charged of overseeing the company's interactions with the general public by developing content strategy for social media platforms. My responsibilities involved analyzing engagement data, recognizing trends in consumer interactions, and developing digital initiatives to promote online community.
I was also responsible for a wide variety of tasks, including but not limited to: planning the strategy for a new product launch, making a video, analyzing data across platforms, making viral GIFs, coordinating messaging with PR & communications, and managing paid advertisements.
I always provide my best effort whenever I work, which is why the client gave me ADDITIONAL INCENTIVES.
November 2022
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March 2023
Nooro
(Facebook Moderator/Admin)
In summary, admins can:
Manage roles and settings.
Edit the page and its apps.
Create and delete posts on behalf of the page.
Send messages on behalf of the page.
Respond to and delete both comments and posts.
Remove and ban users.
Create ads, promotions, and boosted posts.
View page insights and page quality.
See which users published the page.
Publish and manage jobs.
Moderators are permitted to:
Send messages on behalf of the page.
Respond to and delete both comments and posts.
Remove and ban users.
Create ads, promotions, and boosted posts.
View page insights and page quality.
See which users published as the page.
Publish and manage jobs.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service
Providing the best customer support through call, chat, and email.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Amazon VA
Product Research Product Listing