HEWLETT-PACKARD PHILIPPINES CORPORATION
(Customer Support Manager/Order Management)
• Meticulously managed orders – from order placement, fulfillment, delivery, invoicing and claims
of various South East Asia channel partners, including “top tier” partners (partners with strategic
importance and complex relationships) for an efficient Single-Point of contact for all order-related
queries.
• Efficient point of contact for all activities between internal groups and organizations to resolve
issues and/or obtain information to address customer needs as well as execution of and
improvement to operational processes across the end-to-end sales order operations cycle.
• Consistently created value to customers and the business by providing best-in-class order
management service to channel partners, by close coordination with internal staff in Sales,
Marketing, Logistic and supply chain planners from different business units, being an advocate
of the world class systems and tools developed and being an instrument of the integration and
hosting plan.
• Played a role in the team that conducted trainings for the new Customer Support Manager Roles
from Manila to India back-end Global Business Support with zero operational disruptions as part
of HP’s localization Optimization strategy, this established and end-to-end process accountability
of customer service management and a streamlined organizational structure.
• Diligently managed the supply chain/ logistic process that enabled HP Sri Lanka partner to deliver
the machines to their clients on time. This earned various commendation from HP stakeholders
and Partners that led to that commendation being announced during the HP Coffee talk for the
whole South East Asia Japan and South Pacific Sales Operations team
• Ably represented the whole Order Management Team (South East Asia Thailand) on the diversion
of production plants of the orders from Singapore to China for a month that led to orders being
delivered on time and minimized escalations.
• Strictly implemented in-country legal compliance and HP policy requirements that earned the
respect and trust of internal and external customers.
