2007
Midwifery
University of the Visayas
"Your All-in-One Virtual Assistant Extraordinaire"
Hi there! I’m Christine, your go-to for all things organized and efficient. With a background as an Executive Assistant, Sales Representative, and Virtual Admin Support Specialist, I’ve mastered the art of keeping things running smoothly. From managing calendars to generating leads, and from CRM management to providing top-notch customer service, I bring a proactive and positive approach to every task.
I’m all about making your life easier, whether that’s handling the details behind the scenes or stepping in to help with bigger projects. I love connecting with people and am passionate about delivering results that not only meet but exceed expectations. Let’s team up and make great things happen!
"Key Skills and Expertise"
Where Experience Meets Efficiency
Customer Service
Graphic Designer
Executive Virtual Assistant
Certificates
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"Professional Experience"
Proven Track Record of Excellence
November 2024
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Present
The Brown Firm
(Intake Specialist)
Serve as the first point of contact for potential clients, handling inquiries via phone and email.
Collect case details, gather supporting documents, and maintain accurate records in the case management system.
Evaluate and decline non-qualifying cases professionally, ensuring confidentiality and adherence to ethical standards.
October 2024
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Present
IBCCES (International Board of Credentialing and Continuing Education Standards)
(Sales Representative)
Drive sales by generating leads, updating data sheets, and scheduling meetings.
Manage administrative tasks for the Accessibility App.
December 2024
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Present
Heidi DeCoux | Cashflowy.ai
(Administrative Assistant | Customer Service)
Calendar and Email Management
Regular CF Dashboard Monitoring
Support New Hire Processes
Cloze Database Updates
Customer Service Support
Research Assistance
Remind Heidi of her pending tasks and to-dos.
Assist in Creating Company SOPs
March 2023
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April 2024
CIPO Cloud Software
(Sales Representative)
As a Sales Representative, I was responsible for generating and nurturing
leads, conducting cold outreach, and setting appointments to drive sales of our
software product. I utilized various tools including NoCRM for CRM
management, ZoomInfo, Google Search, and LinkedIn for lead generation, and
the 8x8 phone app for cold lead appointment setting.
May 2021
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September 2022
Schulte Design Build
(General Virtual Assistant)
Helping my client managing his email, maintaining companies project management(construction online and buildertrend), data entry, weekly meeting check-in and create process documents using word and canva.
September 2020
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February 2021
Trust Communication
(Email Management | Customer Service Representative)
I assist customers via email. I make sure to clear all my queues before the end of my shift and submit reports. I also help my colleagues if they need assistance.
April 2020
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September 2020
YoCeirge Inc.
(Record Retrieval Specialist)
I retrieve medical and other healthcare records for U.S.-based clients. I’ll call to make a follow-up the requests until completion and use your best judgments and guidance to proceed with the next step.
November 2016
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August 2019
JP Morgan Chase &Co
(Fraud Specialist)
Handling outbound and inbound calls to identify fraud and process claims
Monitor customers' spending patterns to make sure that there are no fraudulent transactions.
Thoroughly investigate the account of the customer before granting their request.
Perform strict phone verification or security questions
Submit a report claim for the proven fraudulent transaction.
May 2014
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September 2016
Sykes Asia Inc.
(Customer Service Representative | Quality Analyst | Customer Satisfaction Coach)
Handle inbound calls for car financing company - monthly payments, contracts, and technical or online concerns.
Evaluate the agent's call recording and give constructive feedback if needed
Handle supervisory calls.
Listen to a customer survey or complaints to identify the strength and weakness
Share some techniques and spills with the team.
"Professional Services Offered"
Tailored Solutions for Your Business Success
Customer Service Representative
Effective communicator, problem-solver, & empathetic listener w/ strong CRM skills and a knack for customer satisfac
General Virtual Assistant|Executive Virtual Assistant
Organized, proactive, and tech-savvy virtual assistant with expertise in CRM, calendar management, and lead generation.
Graphic Designer
Visualizing and creating graphics including illustrations, logos, layouts and photos.