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BS-Business Administration Major in Finance
University of Mindanao
More Info About Me
Hi! I'm Christine Marie.
I was born in a small town in Laguna, Philippines. I moved to Davao, Philippines when I was five years old. A little bit about me, I love to hike. I've been doing it since I was in high school and it's never gotten old. I know there are people who say they don't like hiking, but for me, it's just about the feeling of being out in nature and taking in all the beauty around me.
I also love going to the beach, even though I don't know how to swim! It's so peaceful and relaxing to sit by the water with my legs dangling over the edge.
I am someone who is very detail oriented and precise when it comes to work related output. This can sometimes make me seem a bit perfectionist (which isn't necessarily a bad thing). However, if you are looking for someone who will deliver quality work on time with minimal errors then please do consider me because I will be able to do this for you.
My Skills and Competencies
Data Entry
Virtual Assistant
Insurance VA (Personal Lines)
Certificates
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My Experience and Education
March 15,2023
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2024
Legacy Insurance Group, LLC
(Sales Support Specialist)
• Achieve sales goals, build customer relationships, and provide excellent service
• Handle prospecting, communication, and documentation in CRM
• Upsell and cross-sell, support promotions, and create sales reports
• Act as a point of contact, relay customer feedback, and assist team members
• Embody company values and attend sales meetings
Service:
• Follow standard operating procedures, answer calls professionally
• Provide Billing and Claims Support, assist with policy changes
• Ensure policy renewals, obtain referrals, and manage service inbox
Customer Experience Team:
• Manage service inbox, import leads, and process endorsements
• Book appointments, re-market accounts, and prepare documents
Sales:
• Achieve sales goals, build customer relationships, and support promotions
• Document interactions, log activities, and create sales reports
• Upsell and cross-sell, maintain a book of business, and act as a point of contact
Entire Company:
• Maintain documentation, research technologies, and gather user feedback
• Validate ideas, create and maintain product roadmap, monitor competitors
• Conduct customer interviews
2020
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2022
Alorica Teleservices Inc
(IT Service Desk Associate)
Serves as the interface between customers and the IT team. We identify and diagnose issues and problems. Categorize and record reported queries and provide solutions. We also support problem identification.
2018
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2020
Alorica Teleservices Inc
(Real Time Associate - RTA (Special Project))
RTA will work closely with Operations, to help monitoring Incoming volumes in Queues, report on Daily attendance schedule adherence of Agent in real-time, ensuring optimum service levels are achieved to deliver consistent performance.
2018
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2018
Alorica Teleservices Inc
(Senior Representative)
Interpret, explain and enforce department policies and procedures. Provide a full range of customer service related to billing. Handle a diverse set of customer comments, inquiries and complaints in a polite and professional manner.
My Services
Insurance VA (Personal Lines)
I handle tasks like quoting, and scheduling. I assist with documentation, claims, and policy management.
Data Entry / Web Researcher
Tasked with converting data from paper formats into digital files or database systems.
Virtual Assistant
Organizing travel, making phone calls, setting up appointments, and maintaining email accounts