2012
BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT MAJOR IN MARKETING
CAVITE STATE UNIVERSITY BACOOR CAMPUS
More Info About Me
Highly skilled in customer service with more than 5 years experience in sales and market industry specifically overseas that allows me to communicate effectively. Decide to upgrade and try different sets of skills that will allow me more to reach wider target market. Dedication to keeping my skills and knowledge up to speed by learning and open to learn more.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
HOTPACK GLOBAL INC UAE
(SALES AND CUSTOMER SERVICE OFFICER-)
Developed short-term and long-term goals to meet sales targets and increase customer retention.
● Demonstrated courtesy, respect and patience in dealing with customers to comply with company policies and procedures.
● Practiced upsell and cross-sell promotions to gain leads and increase profits.
● Followed up with customers to offer additional support and check resolution satisfaction.
● Reviewed existing accounts to generate or follow through sales leads, targeting wider audience.
2016
-
2020
WESTZONE SUPERMARKET LLC UAE
(HEAD CASHIER AND CUSTOMER SERVICE-)
Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
● Implemented visual merchandising standards for engaging front-lane displays and endcaps.
● Trained new team members in cash register operation, stock procedures and customer service.
● Maximized customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs.
● Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
2014
-
2015
RELIANCE MIDDLE EAST LLC
(RECEPTIONIST-)
Maintain security by following procedures and controlling access (monitor logbook, issue
visitors badges).
● Update appointment calendars and schedule meetings/appointments.
● Perform other clerical receptionist duties such as filling, photo copying collating, faxing.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.