2007
Associate Information Technology
STI
More Info About Me
I am dependable person who is great a time management and have experience working as a part of a team and individually.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Web Development
Full Stack Web Developer
Customer Service
Email Marketing
Certificates
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My Experience and Education
2021
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2022
MOKU
(Account Manager)
• Assigning task to fulfillment center Designer, Web developer, Programmer, Video creator, Content writer etc.
• Technical supports (CRM)
• Can handle multiple clients at the same time
• Helping back end to fulfilling the task like creating new website and design.
• Email marketing campaign
• Admin task
2020
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2022
Optum Global Solutions
(OptumRx of United Health Care)
• Refill prescription
• Provide information of the members insurance coverage and benefits
• Requesting prescription to Prescribers office for approval
• Offers 90 days prescriptions to the members
• Help the patients track the order from United States Postal Service, UPS or FedEx
• Assist patient creating an Optum RX account for prescriptions mailing service
2019
-
2020
TeleTech Corp.
(Technical Support Representative)
Inbound / Outbound international calls.
• Troubleshoot internet, phone, and cable boxes with the customer over the phone.
• Upsell and processing order online to improved signal.
• Schedule Technician Appointment if it’s needed.
• Process returned and replacement products.
2013
-
2015
Wipro
(General Back Office support)
I give exceptional customer support, dealing with requests through e-mail for product purchases, technical issues, replacements, refunds, and technical support appointments. I collaborated internally for smooth issue resolution, maintained detailed records, and remained updated on product knowledge. My priority was exceeding client expectations and ensuring a positive experience.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.