2005
BS Information Technology
San Beda Alabang
More Info About Me
N/A
My Skills and Competencies
Video Editing
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2023
Loungelovers
(Claims Team Leader)
• Respond to an average 4800 Zendesk tickets per month (including escalations)
• Manage all product warranty claims including damages
• Process all returns, swap over and cancellation
• Monitor claim trends and capture all data for buying and logistics team
• Manage technician repair and costs and product review responses.
2012
-
2020
Conxion and VHA Cars and VHA Airport Shuttle
(Team Leader/Trainer)
• Managing a small circle of team for a shared shuttle service in Australia
• Responsible for all employee shifts rotations
• Process all bookings from third party clients and input all in system.
• Conduct training for all agents to be hired and onscreen process.
• Handling all bookings and partners.
• Monitor calls, create reports and action plans.
• Created small social media promotions.
2007
-
2009
Teletech Bacoor
(Level 2 Technical Support - HP)
• Handle incoming and outgoing notebook technical calls from US and Canada.
• Process repair dispatch of notebook with hardware failure.
• Process service order for computer part replacement.
• Be a technical sales consultant to meet monthly revenue generation quota.
• Update warranty registration.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.