2019
BS in Entrepreneurship
Makilala Institute of Science and Technology
I'm glad you're here. Welcome to my profile.
I am Christine, a knowledgeable virtual assistant for over two years now. I'm a pleasant person to be around, and I'm capable of handling difficult situations and a high workload.
I am a fairly new bookkeeper with a dedication to providing 100% client satisfaction to my future clients. I'm a certified QuickBooks Bookkeeper with ProAdvisor certification. I've completed my internship working with live data, honing my skills in precise financial record management and efficient data handling. Now equipped with the requisite skills and expertise, I am poised to thrive in the realm of bookkeeping, guaranteeing precision in financial records and optimal data management practices.
Additionally, my background includes resolving technological challenges for B2B and B2C clients. Furthermore, I specialize in graphic design and social media management. Proficient in appointment scheduling, CRM management, client communication, and lead generation, I set a standard for efficiency.
By hiring me as your virtual assistant, you can expect a dedicated and reliable partner who will give it everything I've got and be a great asset to your business. Moreover, I pick things up quickly. Information and instructions come to me naturally. In conclusion, I work diligently. I won't have any issues with my attendance, and I'll work extra hard to be the best in my position.
Contact out right away, and let's collaborate to make your business succeed.
My Skills and Competencies
Appointment Setting
Lead Generation
Email Management
Email Campaigns
Upselling
Customer Service
Inventory Management
Data Entry
QuickBooks Sales Process
Company Files Setup
Billing VAT Management
Asset Management
Liabilities Management
Bank Reconciliation
Report Time
Certificates
My Experience and Education
February 2024
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March 2024
Digital Byte Financial Services
(Intern)
Practiced preparing trial balance reports using QuickBooks software.
Identified and rectified discrepancies in trial balance reports.
Gained hands-on experience with importing bank statements.
Learned to add, manage, and update supplier information.
Practiced adding, organizing, and updating customer data.
Categorized and reconcile bank statements and transactions.
Generate various financial reports using QuickBooks.
Customized reports to meet specific business requirements.
January 2022
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2024
Freelancer
(General Virtual Assistant)
Utilize CRM systems organize databases, segment clients, analyze campaign performance, and collaborate with marketing teams.
Engage clients by introducing services, communicating value, recording outcomes, and updating CRM.
Manage client calls, provide information, and maintain CRM documentation.
Manage client appointments, schedule visits, and update calendars.
Manage leads through Google Sheets, implement scoring, and follow-up strategies.
Develop creative and engaging content for social media channels, including Facebook and Instagram utilizing Canva and ChatGPT.
May 2019
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October 2021
Concentrix
(Technical Service Representative)
Provide prompt and professional customer support, offering clear guidance for troubleshooting software issues while enhancing customer satisfaction through clear communication.
Address technical inquiries from B2B and B2C clients, tailoring solutions to their unique needs, and swiftly addressing user concerns, and resolving technical issues.
Collaborate with the tech support team to efficiently troubleshoot and resolve complex user problems, providing end users with detailed guidance and recommendations for troubleshooting and resolving technical problems.
Ensure satisfaction by proactively following up on requests, conducting follow-ups via calls and emails to keep customers informed, and meticulously documenting and tracking cases, including identifying users with expired 90-day service accounts and promoting extended troubleshooting support.
My Services
Bookkeeping
Enter, verify, and manage data meticulously for accurate financial records.
Data Entry
Input and verify data, maintain databases, and guarantee efficient data management.
Lead Generation
Create a pipeline of qualified leads that can be converted into sales opportunities.
Appointment Setting
In charge of setting up appointments on behalf of your company, highlighting the worth of the product or service.
Testimonials
Keith Malia
I worked with Christine for over two years. Christine is very professional and diligent
in her work. She has the ability to work independently and maintains a very productive work flow
while working on multiple projects. Christine has exceeded our expectations and I enjoy
working with her. I would highly recommend Christine as an asset to any growing company
Best regards,
Keith Malia
Owner
Over The Top Lifting, LLC