2004
Medical Technology
University of Santo Tomas
More Info About Me
I am Christine or CJ for short, 39 years old from the Philippines. I am a highly motivated and results-driven individual with 8 years of experience in the BPO industry and 14 years of experience doing admin tasks for a business. I possess a strong work ethic and excellent problem-solving skills.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Certificates
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My Experience and Education
2009
-
2023
Waxologic Inc.
(Operations Manager)
Filling and record keeping of important contracts and financial documents, budget management, expense tracking, payment issuance, arranging company activities and events, job listing, interviews plus other tasks related to day-to-day operations ensuring everything is running smoothly.
2005
-
2013
HSBC Electronic Data Processing
(Process Executive and Escalations)
Process Executive (Deposits Division) - 2005 - 2008
Handling customer service queries and complaints regarding bank balances, transactions, and fees. Assisted clients with Online Account Opening and choosing the best bank products that will suit their financial needs.
Process Executive and Escalations (Retail Division) - 2009 - 2013
Handling customer queries and escalation calls regarding Retail purchases. Served clients like Best Buy, Menards, Saks Fifth, and Kohl's. Educated clients about the terms and conditions of promotions. Suggested perfect paying schemes to avoid additional charges on their accounts.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.