2017
Information and communication technology
Asian Caregiving and Technology Education Centers
More Info About Me
I’m Tin. I started working in the BPO industry in 2017, where I developed strong communication and problem-solving skills. In 2019, I was promoted to team leader, which gave me the opportunity to lead a team and enhance my leadership abilities. In 2020, I transitioned into freelancing, which has allowed me to work on projects I’m passionate about while enjoying greater flexibility. Outside of work, I’m passionate about music! I love singing, I’m part of a choir, and I enjoy playing the guitar in my free time. As the eldest sibling, I’ve developed a natural sense of responsibility and care, which has shaped who I am today. I also love to chat and build meaningful connections, whether professionally or personally. Music, family, and engaging conversations are what inspire and motivate me every day.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
ATOS PH
(Team Leader)
Led and mentored a team of service professionals, fostering high performance and professional
growth through regular coaching and constructive feedback. Managed the delivery of
exceptional customer service by promptly resolving escalated issues and maintaining high
customer satisfaction levels. Implemented and optimized service processes and workflows to
improve efficiency and effectiveness, identifying and executing opportunities for continuous
improvement. Monitored team performance using key metrics and KPIs, preparing detailed
reports with insights and actionable recommendations for senior management.
2019
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2022
TaskUs
(Team Leader)
Led and mentored a team of customer service representatives, providing regular coaching and
training to boost team performance and morale. Oversaw daily operations to ensure exceptional
customer service, promptly resolving escalated issues. Monitored and analyzed key
performance indicators (KPIs) to track team performance and prepared detailed reports for
senior management. Continuously evaluated and improved customer service processes to
enhance efficiency, quality, and overall customer satisfaction.
2018
-
2019
Anderson BPO Inc
(Recruitment Specialist)
Sourced, attracted, and recruited qualified candidates through diverse channels, including job
boards, social media, and networking events. Conducted thorough screening interviews and
assessments to evaluate candidates' qualifications, skills, and cultural fit. Coordinated and
scheduled interviews, assessments, and hiring activities, ensuring a seamless and positive
candidate experience. Partnered with hiring managers and stakeholders to understand hiring
needs, provide recruitment expertise, and support effective decision-making in the selection
process.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.