2019
BSIT
Surigao State College of Technology
My Skills and Competencies
Customer Service
Proficient in MS Office and Google Workspace
Email and chat support handling
Technical Support
Data Entry
Social Media Management
Lead Generation
Content Creator
Email Marketing
Certificates
×
![]()
My Experience and Education
June 2025
-
Present
Linaw Rides Siargao
(Social Media Manager)
As the Social Media Manager, I create and manage daily posts that capture the island lifestyle and reflect the brand’s identity. I plan and execute content calendars across Facebook, Instagram, TikTok, and YouTube, ensuring each platform stays active and engaging. I also capture and edit photos and videos that showcase the brand’s products, services, and customer experiences. In addition, I engage with followers by responding to messages, comments, and inquiries promptly, maintaining a friendly and consistent tone. I regularly track post performance and use insights to improve reach and engagement, while staying updated on the latest social media trends to keep the content fresh and relevant.
2024
-
2025
Infosys BPM
(Process Executive)
Provide exceptional service to customers by answering inbound calls related to financial accounts, resolving inquiries, and ensuring customer satisfaction while maintaining compliance with financial regulations.
2022
-
2023
VXI Global Holdings
(Account Associate)
To assist users with troubleshooting and resolving technical issues related to our products and services. This role involves handling incoming support requests via phone, email, or chat, and delivering timely and effective solutions while ensuring a high level of customer satisfaction.
2020
-
2021
Pru Life UK
(Operation Assistant)
Supports the day-to-day administrative and operational functions of the insurance company. This role involves assisting with policy processing, maintaining accurate records, handling client correspondence, and coordinating with underwriting, claims, and customer service teams.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Social Media Management
I’m a Content Creator and Social Media Manager, helping businesses grow online through engaging content.