2019
BSIT
Surigao State College of Technology
Hi!
I have experience working in the BPO industry as a customer service representative, where I developed strong communication, problem-solving, and multitasking skills. I’m dedicated, reliable, and always focused on providing excellent service and support. I'm also comfortable working in fast-paced environments and handling various customer needs with professionalism and care.
My Skills and Competencies
Customer Service
Proficient in MS Office and Google Workspace
Email and chat support handling
Technical Support
Data Entry
Lead Generation
Email Marketing
Certificates
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My Experience and Education
2024
-
2025
Infosys BPM
(Process Executive)
Provide exceptional service to customers by answering inbound calls related to financial accounts, resolving inquiries, and ensuring customer satisfaction while maintaining compliance with financial regulations.
2022
-
2023
VXI Global Holdings
(Account Associate)
To assist users with troubleshooting and resolving technical issues related to our products and services. This role involves handling incoming support requests via phone, email, or chat, and delivering timely and effective solutions while ensuring a high level of customer satisfaction.
2020
-
2021
Pru Life UK
(Operation Assistant)
Supports the day-to-day administrative and operational functions of the insurance company. This role involves assisting with policy processing, maintaining accurate records, handling client correspondence, and coordinating with underwriting, claims, and customer service teams.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.