2019
Bachelor of Secondary Education
Southern Baptist College
About me
A highly skilled, detail-oriented Virtual Assistant and customer service advocate with a track record of providing exceptional support and ensuring projects are completed on time and with strict confidentiality. Strive to exceed all customer expectations in fast-paced, virtual environments by adhering to established procedures and practices. Experienced in developing an effective, organized environment in which I can excel at focusing time on providing top-tier client support, resolving issues, and building relationships to ensure loyalty and growth.
My Skills and Competencies
Amazon Virtual Assistant
Bookkeeping
Social Media Management
Data Entry
Certificates
×
![]()
My Experience and Education
2021
-
2022
Amazon
(Amazon VA)
• Product Listing (Single and with Variation)
• Extensive Keyword Research
• Product Research/Sourcing
• Amazon Keyword Research
•Listing Optimization
• Data Entry
2021
-
2022
QA world
(Sales: Freelancer/ Transcriber)
• Listen to recordings and transcribe those recordings to text files
• Understanding client specifications and noting any formatting or notation requests prior to completing the transcription.
• Completing transcriptions in a timely manner and reviewing drafts for any spelling, grammar, or formatting errors, as well as other inconsistencies
• Adhering to all confidential guidelines and respecting sensitive information.
• Keeping abreast of transcription software updates and attending refresher workshops as required.
• Communicating with the client or supervisor when there are issues.
• Submitting completed drafts to clients and correcting any errors as per their feedback.
• Keeping typing skills sharp by completing regular typing drills.
2020
-
2021
Transcom (Iloilo)
(Technical/ Email Support at Kogan Australia)
• We were supporting our customers post-purchase, focusing on technical enquiries and troubleshooting.
• Providing one-on-one support via email and phone, and acting as an advocate for Kogan customers.
• Supporting best practices and compliance to ensure an exceptional customer experience.
• Liaising with our freight carriers to ensure the prompt delivery of all orders placed via the website.
• Resolving customer queries regarding orders and accounts. Identifying and suggesting improvements in business processes and practices to ensure Kogan.com continues to provide an exceptional customer experience.
• Keeping to date with the latest Kogan.com products and trends to ensure informed and up-to-date information is provided to our customers.
2020
-
2020
Lead Generation and donor Corp
(Customer Service Representative)
• Schedules sales staff consultations with prospective clients, ensuring that important meetings are scheduled for the sales team.
• Accepting calls from prospective clients.
• Field basic questions and concerns about the products and services.
• Keep a detailed log of calls, including those which were not answered.
• Attempt to contact prospective clients who have been unable to contact.
• Familiarizing with essential details of our products and services.
• Informing the Manager of recurrent product-related complaints that warrant addressing.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon VA
Expert in handling the various tasks involved in running an Amazon business.
Bookkeeping
Maintain accurate books on accounts payable and receivable, payroll, and daily financial entries and reconciliations to