2013
Bachelor of Science in Entrepreneurship
Carlos Hilado Memorial State College - Bacolod
Customer Service Representative with 7 years of experience and passion for Social Media!
I have overall experience in the BPO industry for 7 years now specifically as a Customer Service Representative. Handling customer inquiries in a timely and professional manner, providing accurate information, assistance and information about products and services.
I am very passionate about social media. I also manage my own Business Facebook page, I discovered a talent for graphic design, content creation and FB ads. I'm currently studying and taking an online course to become a Virtual Assistant and aspiring to dive into Social Media Management.
With my experience in Customer Service and my dedication to learning more about Social Media Management, I believe we can build strong connections and teamwork to help your business grow. If you're looking for someone who can manage your online business up to date and ready to take the Leap? Reach out to me today, and let's discuss how I can assist you in achieving the online presence your business truly deserves.
My Skills and Competencies
Customer Service
Chat Suppport
Social Media Management
Graphic Design
FB Ad Manager
Certificates
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My Experience and Education
2018
-
2023
Concentrix
(Customer Service Associate)
Handles customers product inquiries, billing disputes, purchases, refund and basic trouble shooting via chat and inbound calls.
2016
-
2018
Harte Hanks
(Customer Service Representative)
Handles customers request such as product complaints, inquiries and basic trouble shooting.
2016
-
2016
SPI Global
(Customer Service Representative)
Data entry
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Graphic Design
Develops images that represent a brand; creates brochures, flyers, posters, and materials to promote a product/services.
FB Ads Manager
Design and execute effective advertising strategies, select and target specific audiences, monitor ad performance
Testimonials
Testimonial
ProVA coach testimonial